Associate Analyst, Franchise Services

Mastercard; Bogotá ciudad; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Mastercard in Bogotá is seeking an Associate Analyst for Franchise Services to support day-to-day operations, respond to routine requests, and partner with global teams to deliver franchise solutions. You will use advanced Excel and BI tools to enhance reporting, work with internal units, and help manage transaction lifecycle and dispute resolution in a fast-paced shared services environment.

This role offers exposure to cross-functional projects and opportunities to grow within a global

Formación

• Deep knowledge of transaction lifecycle and dispute resolution.
• Strong customer service skills.
• Experience working with internal business units.
• Ability to work with data analytics to enhance reporting.
• Knowledge of a shared services organization.

Responsabilidades

• Work independently on day-to-day operational tasks for Franchise Programs and respond to routine customer request and issues.
• Identify and report any potential risk or issues.
• Interacts with corporate and business units.
• May participate in training new team members and maintaining procedure documents.
• Partner globally to understand, identify, and implement solutions for regional requirements.
• Detect gaps in or identify improvements to desktop procedures.
• Participate in small to medium cross-functional projects with supervision, typically working on specific work streams with internal stakeholders.
• Work with data analytics to increase and enhance our reporting capabilities.

Conocimientos

Transaction lifecycle

Dispute resolution

Customer service

Advanced Excel

PowerBI/Tableau

Communication

Descripción del empleo

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Associate Analyst, Franchise Services

Overview

The Global Business Solutions Center's (GBSC) mission is to be the partner of choice with stakeholders across Mastercard, enabling business operations efficiency, productivity, and growth. With over 1,100 professionals delivering more than 200 solutions across 10 locations, the GBSC is a powerhouse of innovation and strategic partnerships that combines operational excellence with a vision of what's next.

Responsibilities

• Work independently on day-to-day operational tasks for Franchise Programs and respond to routine customer request and issues.
• Identify and report any potential risk or issues.
• Interacts with corporate and business units.
• May participate in training new team members and maintaining procedure documents.
• Partner globally to understand, identify, and implement solutions for regional requirements.
• Detect gaps in or identify improvements to desktop procedures.
• Participate in small to medium cross-functional projects with supervision, typically working on specific work streams with internal stakeholders.
• Work with data analytics to increase and enhance our reporting capabilities.

About you

• Deep knowledge about Transaction lifecycle and Dispute Resolution.
• Strong Customer Service Skills
• Technical skills such as, Advanced Excel, PowerBI and/or Tableau are preferred but not required
• Experience working with internal business units.
• Ability to understand the complexities of multiple processes in Franchise Program Services.
• Knowledge of a shared services organization
• Ability to build relationships with our customers
• Strong verbal and written communications skills

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.