Analyst Learning Delivery

jj; Bogotá ciudad; On-site; COP 40,000,000 - 60,000,000; Full time

Job summary

Johnson & Johnson in Bogotá seeks an Analyst, Learning Delivery to manage end-to-end learning programs across operations and production. You will handle program setup, scheduling, enrollment, participant support, learning system updates, and both virtual and onsite production activities from planning through completion.

You will coordinate with facilitators, vendors, internal teams, and stakeholders, resolve routine delivery issues, and escalate risks as needed.

Qualifications

• Experience in learning or program delivery.
• Proficiency with learning management and virtual delivery systems.
• Basic reporting, data cleaning and trend analysis.
• Operational compliance and handling confidential information.
• Onsite event logistics and participant experience practices.
• Excellent coordination, communication, and cross-functional collaboration.
• Advanced English is required.

Responsibilities

• Support end-to-end execution of programs across operations and production by managing schedules, enrollment, communications, surveys, rosters and system updates.
• Coordinate virtual and onsite sessions, including venue setup, technology, materials, catering, access and local support; work with facilitators, vendors and program teams.
• Support personalized learning and closed enrollments by managing intake, coach coordination, attendance, and post-program follow-up.
• Monitor enrollment, respond to participant needs, track attendance and completion, and coordinate rescheduling across systems and partners.
• Resolve routine issues, escalate exceptions to Seniors, and use feedback to improve quality and efficiency.

Skills

Communication

Critical Thinking

Detail-Oriented

Problem Solving

Time Management

Education

Bachelor’s degree

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Human Resources

Job Sub Function:

Learning & Instructional Design

Job Category:

Professional

All Job Posting Locations:

Bogotá, Distrito Capital, Colombia

Job Description:

We're looking for an Analyst, Learning Delivery in Bogotá

The Analyst, Learning Delivery is responsible for the end-to-end execution of learning programs across operations and production. The role handles program setup, scheduling, enrollment, participant support, learning system updates, and virtual and onsite production activities from pre-session planning through post-session completion. The Analyst coordinates with facilitators, vendors, internal teams, and program stakeholders; resolves routine delivery issues; escalates risks and exceptions; and completes required activities to support consistent, high-quality learner experiences. At this level, the role performs defined processes and raises exceptions to the Senior Analyst, Learning Delivery. Program ownership sits with the Senior Analyst, and delivery decisions sit with the Senior Supervisor.

Major Duties & Responsibilities

As Analyst, Learning Delivery, your role will be to:

• Support the end-to-end execution of programs across operations and production by managing schedules, program and session setup, enrollment, communications, surveys, rosters, and system updates.
• Coordinate the production of virtual and onsite sessions, including venue setup and booking, technology, materials, catering, access, and local support, while working with facilitators, coaches, vendors, participants, and program teams. Share confirmed session requirements with Learning Resource Management, which handles quotations, purchase orders, and payments.
• Support personalized learning and closed enrollments by managing intake requests, participant preparation, coach coordination, attendance, and post-program follow-up.
• Throughout each program, you will monitor enrollment, respond to participant needs, track attendance and completion records, and coordinate rescheduling or cancellations across systems and partners.
• When issues arise, you will resolve routine ones, elevate exceptions to the Senior Analyst, Learning Delivery, and use feedback and data to suggest improvements to quality and efficiency.

Required Qualifications

• Required Minimum Education: A bachelor’s degree is required.
• Required Years of Related Experience: A minimum of two (2) years of experience in event management, learning or HR operations is required.

Required Knowledge, Skills and Abilities (Uncompromised requirements for the role):

• Experience in learning or program delivery
• Proficiency in learning management and virtual delivery systems
• Basic reporting, data cleaning, and trend analysis
• Operational compliance and confidential information handling
• Onsite event logistics and participant experience practices
• Coordination, communication, customer service, and cross-functional collaboration
• Attention to detail and management of multiple priorities and deadlines
• Initiative, work tracking, clear communication, and project management principles
• Advanced English is required

Preferred Knowledge, Skills and Abilities:

• Knowledge of end-to-end learning delivery processes, including scheduling, enrollment, learner support, and onsite and virtual production.
• Continuous improvement mindset
• Comfort with ambiguity and changing priorities
• Ability to bring structure to complex situations
• Knowledge of digital tools, automation, and AI

Required Skills: Communication, Critical Thinking, Detail-Oriented, Problem Solving, Time Management

Preferred Skills: