Analista de soporte 7*24| Medellin

SoftwareONE; Medellín; Presencial; COP 10.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

A global technology solutions provider in Medellín is looking for an Associate - Support Analyst. This full-time position involves providing on-site support, resolving technical issues, and ensuring customer satisfaction. Candidates should have a background in Systems Engineering and excellent customer service skills. The role requires availability for a 24/7 rotating shift schedule.

Servicios

Creative culture

Employee recognition programs

Training and development opportunities

Work-life balance

Referral bonus program

Multicultural interaction

Formación

• Experience as an on-site support analyst required.
• Knowledge in hardware and software maintenance.
• Ability to provide help desk support.

Responsabilidades

• Provide timely and effective solutions to user requests.
• Lead and resolve incidents and requests.
• Address hardware, software, and network issues.

Conocimientos

On-site support

Excellent customer service skills

ITSM experience

Microsoft O365 knowledge

Educación

Technician/Technologist/Professional in Systems Engineering or related

Herramientas

ServiceNow

Gira

Descripción del empleo

Overview

Why SoftwareOne?

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering world class Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are Low ego. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.

The role

We are thrilled to announce an opportunity to join our team as:

Associate - Support Analyst

SoftwareOne

Scope: Full-time | Office: Medellín | On site

Responsibilities

• Provide a quality service that provides users with timely and effective solutions to their requests.
• Lead and resolve incidents and requests from the different areas of the operation.
• Timely advance sophisticated situations, according to defined channels.
• Address and resolve issues related to hardware, software, networks, and other IT components.
• Respond to user queries, troubleshooting problems, and providing timely solutions to technical issues.
• Availability to work on a 24/7 rotating shift schedule is required.

What we need to see from you

Profile: Technician/Technologist/Professional in Systems Engineering, Electronic Engineering, Software Engineering or related careers. With experience and knowledge performing as an on-site support analyst.

• On-site support, hardware level equipment maintenance, and software (printers, VPN and technical diagnostics, conference room, audio setup, Avaya).
• Microsoft O365 (AD, Azure, Exchange, SharePoint, etc).
• Help desk, providing support to equipment and attention to incidents.
• Excellent customer service skills and onsite support.
• ITSM (ServiceNow, Gira, others)

Benefits

• Creative culture with lived what we value for an appreciative and supportive work environment.
• Employee recognition programs.
• A variety of training and development opportunities.
• Work-life balance.
• Referral bonus program.
• Multicultural interaction.
• Contribution to society through employee initiatives.
• Corporate events.
• Newest technologies for our clients and colleagues.
• And much more!

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.