Airport Representative - La Palma

Jet2.com and Jet2holidays; La Palma; Presencial; COP 10.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

A major airline and holiday provider is seeking customer service staff for their operations in La Palma. You will provide exceptional service, assist customers during their travel experience, and manage disruptions efficiently. Successful candidates will have strong communication skills, the ability to work flexibly, and a right to work in Spain. Comprehensive training and competitive benefits are offered.

Servicios

Excellent Salary

Fully paid training

Career growth opportunities

23 days holiday entitlement

Exclusive discounts on flights and hotels

Formación

• Must hold full right to work documents for Spain.
• Must be able to reach the airport at any time.
• Flexibility for early starts, late finishes, and weekend shifts.

Responsabilidades

• Greet customers warmly at the airport.
• Handle flight disruptions and emergencies.
• Provide essential information to customers during their airport experience.
• Support transfer providers for a VIP customer experience.

Conocimientos

Customer service experience

Solution orientated

Friendly and positive attitude

Digital systems proficiency

Flexibility

Descripción del empleo

Jet2.com and Jet2holidays are landing in La Palma!
We’re thrilled to announce the launch of another brand new destination as we continue to grow our operations across the Canary Islands.
We’ll be flying our all-important customers to the stunning island of La Palma, marking another exciting step in our journey as the UK’s largest Tour Operator and third largest Airline.
As a valued member of our Jet2holidays Airport team, you’ll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in‑house digital systems.

What do we offer you?

• Excellent Salary
• Fully paid training and IT equipment provided
• Monthly 1‑to‑1 meetings with your Team Leader
• Career growth across Jet2.com & Jet2holidays
• 23 days holiday entitlement per year
• Weekly time off
• Monthly rosters shared in advance
• Exclusive discounts on Jet2.com flights and Jet2holidays hotels
• Recommend a Friend bonus scheme

What will I do?

• Greet every customer with a warm welcome with our famous Jet2holidays smile. You will make our customers’ journey memorable from the very start.
• Be a point of contact during flight disruptions, emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on‑time performance service and customer satisfaction requirements.
• Represent Jet2holidays in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer & holiday information by creating and distributing welcome packs & delivering information onboard the transfer coaches.
• Work closely with our transfers providers, support the operation inside the terminal and outside in the coach park to ensure a VIP customer experience.

What do I need?

• Right to Work Documents – you must hold full right to work documents for Spain.
• Travel & Accommodation – you will already be living in the destination or be able to arrange your own accommodation. You’ll need to be able to get to the airport at any time – day or night.
• Flexibility – roster will be provided 4 weeks in advance and may include early starts, late finishes, split shifts & weekend working. The role involves extended periods of standing and working outdoors, particularly during the summer months. Flexibility is essential, as you may also be required to support during flight disruptions, serious emergencies, and customer escalations.
• Skills & Experience – customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, confident and comfortable to use digital systems (on a tablet device). The role is physically demanding and fast‑paced.

What can I expect after I have applied?

Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to complete a short video interview. If successful, you will progress to the final stage, an in‑person interview with our Jet2holidays Destination Management team.

Ready for Take off? Join the UK’s Number One Tour Operator!