Técnico En Climatización: Mantenimiento Y Diagnóstico

Maxig Servicios Spa; Santiago; On-site; CLP 7,000,000 - 12,000,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and life coverage

15 paid holidays

Job summary

Olympus is seeking a senior Repair Operations leader in Chile to drive state-of-the-art repair quality and performance. You will manage the repair teams, align capacity with demand, and support budgeting and service level adherence across repair sites and distributors.

You will collaborate with procurement, service, and training teams to ensure the right skills, tools, and process transparency, while upholding Olympus core values of Patient Focus, Integrity, Innovation, Impact and Empathy.

Qualifications

• Bachelor's degree in Engineering; Production Engineering is a plus.
• 10+ years of related work experience.
• English and Spanish language proficiency (English good, Spanish native).
• Office 365 tools – good level as user.

Responsibilities

• Oversee repair operations and ensure compliance with Olympus Global Guidelines.
• Lead the repair team to improve engagement, performance and reduce turnover.
• Prepare capacity planning and coordinate with HR and General Manager to align demand and capacity.
• Prepare budgeting for the Repair site and maintain service levels per contracts.
• Support Customer Service in repair quotes with detailed root cause analysis.

Skills

English proficiency

Spanish proficiency

Education

Bachelor's degree in Engineering

MBA in industrial / production management

Tools

Office 365

Job description

Working Location: Chile, Santiago

Workplace Flexibility: Onsite

For over 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. We live each day by our philosophy, *True to Life* , developing medical technologies and improving the quality of patient care so that people everywhere can pursue their wishes, dreams, and lives.

Our five core values empower us to achieve our purpose:
Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: .

Job Description

Pursue state-of-the-art repair quality and performance, always looking for optimization of the workforce, cost reductions, quality focus, and processes that support transparency to internal and external customers, guarantee high standards repairs for the patients.

Job Duties

Repair Operations

• Manage repair leaders to follow the Olympus Global Guidelines and Performance required for each equipment, align with Service Business Strategy.
• Lead the repair team to create the right engagement pursuing better performance and lower turnover.
• Prepare a capacity plan and follow up with the HR and General Manager to avoid disruptions or unalignment between repair demand and capacity.
• Prepare Budget for Repair site including all needs to keep the service level agreement signed in the service contracts.
• Support Customer Service in the repair quotes giving details and transparency about repair root cause and other information need it.
• Manage the Skill Map and Support repair supervisor with repair training planning to guarantee the right skill for each activity.
• Manage the Service Bulletins, technical updates, FCAs with the repair team.

Vendors and Suppliers

• Support procurement on the validations of new vendors.
• Support repair supervisor on monitoring Jigs and Tools sent out for repair/calibration.

Inventory Management

• Support Operations on parts planning and to create procedures to keep the parts availability fulfillment with the global and regional targets.
• Support repair supervisor to keep the right stock and availability for consumable items and chemicals.

Distributors Repair Operations (If applicable)

• Manage the repair distributors, giving guides and performing reviews to keep the levels required by Global Olympus Guidelines.
• Lead and deploy projects to improve their quality, performance and growth business.
• Support to deploy new service distributors in the region.
• Manage the repair issues been the interface with Olympus global and San Jose.
• Manage the Skill Map and support technical service specialists and trainers with repair training planning for distributors to guarantee the right skill for each activity.

Job Qualifications

Required

• Bachelor's degree in Engineering. Producting Engineering is a plus.
• Minimum of 10 years related work experience.
• English - good level writing and speaking
• Spanish - native level writing and speaking
• Office 365 tools - good level as user

Preferred

• MBA in industrial / production management.
• 5 years of experience in medical device field.

Why join Olympus?

We offer our employees a holistic experience that supports personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable offerings you can count on:

• Competitive salary, annual bonus
• Comprehensive medical, dental, and life coverage
• 15 paid holidays

Connected culture you can embrace:

• A workplace culture that supports an employee-centered mindset
• Paid volunteering and charitable donation/matching programs
• Dedicated training resources and learning & development programs
• Paid educational assistance

Olympus' policy is to extend equal employment and advancement opportunities to all applicants and employees regardless of race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state, or local law.

Applicants with Disabilities

Olympus is committed to ensuring our hiring process is accessible to all. If you need accommodation to complete the application or hiring process, please contact Olympus via email at . If your disability prevents you from sending an email, you may call our HR Compliance Manager at 1-888-Olympus ( ).