Software Delivery Analyst - Orchestro

McKinsey & Company; Santiago; Híbrido; CLP 21.000.000 - 36.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Mentorship & development

Global team & travel flexibility

Descripción de la vacante

McKinsey & Company seeks a product/PM leader to drive agentic PDLC delivery across client deployments. You will collaborate with development, client success, product, design, management, and client development teams to deliver AI-enabled solutions from prototype to scale.

You will build and configure full-stack, AI-enabled solutions that create value and capture learnings from real-world implementations, while guiding adoption and managing risks in a hybrid, travel-friendly role.

Formación

• Master’s degree required; an MBA is a plus.
• Professional experience in IT/consulting/software delivery/product management.
• Experience overseeing large-scale cloud/SaaS/AI-enabled products.
• Strong stakeholder management and change management.
• Ability to write/review production-grade code or background as Product Owner/Manager.
• Experience with AI/LLMs and impact on product UX.

Responsabilidades

• Lead workshops with clients and McKinsey teams to define requirements.
• Scope work, sequence delivery, manage dependencies and risks.
• Contribute to solution design, configuration, and hands-on coding when needed.
• Coordinate onboarding and enablement across teams; build reusable playbooks.
• Capture field feedback to evolve product and platform.
• Maintain clear communication and alignment across cross-functional teams.

Conocimientos

Project management

Stakeholder management

Cloud/SaaS delivery

Frontend/backend coding

Generative AI / LLMs

Analytical thinking

Communication & training

Cross-functional collaboration

Travel flexibility

Educación

Master’s degree

MBA (plus)

Descripción del empleo

Who You'll Work With

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Your Impact

You’ll join the Orchestro Portfolio team, part of McKinsey Transformation, and work within the Agentic PDLC Asset Library team, which helps organizations accelerate and scale their AI transformations.

Our product equips clients with AI agents, agentic workflows, and reusable skills, while our team enables the successful onboarding of both Client Service Teams (CSTs) and client teams to support sustainable transformation outcomes.

You’ll collaborate with colleagues across regions and work closely with cross-functional teams, including development, client success, product, design, management, and client development, to deliver exceptional results.

You will take ownership of delivering agentic solutions across multiple client deployments, guiding them all the way from initial prototypes and onboarding through to stable adoption and scaled use. You will build and configure full-stack, AI-enabled solutions that create immediate customer value and help us learn directly from real-world implementations.

You will embed closely with CSTs and client teams to understand their unique needs, translate those needs into technical and functional requirements, and guide the adoption of agents, workflows, and skills. Your responsibility will be to lead workshops and working sessions with clients, McKinsey colleagues, engineers, product teams, and other key stakeholders.

You will scope work, sequence delivery, manage dependencies, and proactively remove technical or operational blockers before they impact the project. We expect you to make clear trade-offs between scope, speed, quality, and client impact, adapting your plans whenever necessary to protect overall delivery. You will contribute directly to solution design, configuration, and code when progress, quality, or clarity depends on your hands‑on involvement.

You will coordinate onboarding activities and project deliverables across development, client success, product, design, management, and client development teams. You will build client and CST capabilities through tailored training, structured enablement, practical guidance, and hands‑on support. Your focus will be to codify effective delivery patterns into reusable tools, playbooks, workflows, skills, and building blocks that can be applied across future engagements.

You will capture and synthesize field feedback to help Product, Design, and Development teams understand where agents and models perform well, where they fall short, and how the platform should evolve. You will identify delivery, adoption, and product risks early, allowing you to adjust your approach without losing any momentum. You will contribute to operational improvements, new offerings, and the continuous development of our Agentic PDLC Asset Library.

You will keep cross-functional teams aligned and moving through clear communication, sound judgment, and consistent follow-through.

Your Qualifications and Skills

• Master’s degree required; an MBA is considered a plus
• Professional experience in IT, consulting, software delivery, or product management, with a track record of scoping and delivering complex systems in fast-moving or ambiguous environments
• Proven project management experience overseeing large-scale cloud implementations, SaaS platforms, or AI-enabled products
• Demonstrated expertise in client service and project delivery, with strong stakeholder management and change management capabilities
• Ability to write and review production-grade frontend/backend code (Python, JavaScript, or comparable stacks) OR background as a Product Owner/Manager building and launching digital products
• Experience building or deploying systems powered by LLMs or generative AI, combined with a strong understanding of how model behavior impacts product performance and user experience
• Exceptional analytical judgment and problem-solving skills, with a solution-oriented mindset and the ability to simplify complex issues under pressure
• Ability to facilitate discussions, deliver presentations, conduct training, and seamlessly explain technical concepts to non-technical audiences
• Strong risk management skills, with the ability to identify delivery, technical, or stakeholder risks early and adapt the approach without losing momentum
• Excellent self-management skills, with the capability to drive workstreams independently or lead collaboratively within a fast-paced, cross-functional team
• Entrepreneurial mindset and flexibility to travel and work in a hybrid model across client sites, firm offices, and remote environments as needed
• Strong communication and collaboration skills to work effectively with engineers, product teams, client service teams, and senior customer stakeholders