Senior Associate Consultant

Infosys; Chile; A distancia; CLP 19.342.000 - 29.014.000; Jornada completa

Descripción de la vacante

A leading technology consulting firm is seeking an L1/L2 Support Engineer specializing in SharePoint. The role involves providing technical support for end-users, troubleshooting SharePoint-related issues, and managing incident tickets using tools like JIRA and ServiceNow. The ideal candidate will have 2-4 years of experience in technical support, a strong understanding of SharePoint environments, and excellent communication skills. This position is open to candidates located anywhere in Chile.

Formación

• 2–4 years of experience in technical support roles.
• Strong understanding of SharePoint environments.
• Familiarity with Microsoft 365 ecosystem.
• Good communication and documentation skills.

Responsabilidades

• Provide L1 and L2 support for end-users across various applications.
• Troubleshoot SharePoint issues including access and permissions.
• Handle incident and service request tickets using ticketing tools.
• Document solutions and create knowledge base articles.
• Collaborate with cross-functional teams for issue resolution.

Conocimientos

Technical support experience

SharePoint Online/On-Premise

Ticketing systems (e.g., JIRA, ServiceNow)

Communication skills

Herramientas

JIRA

ServiceNow

Descripción del empleo

Job Description

Job Title: L1/L2 Support Engineer – SharePoint Specialist
Experience: 2 to 4 Years
Location: [Your Location]
Employment Type: Full-Time
Job Summary
We are seeking a proactive and technically skilled L1/L2 Support Engineer with hands-on experience in SharePoint to join our IT support team. The ideal candidate will be responsible for resolving technical issues, managing SharePoint environments, and ensuring smooth operations of business-critical applications.
________________________________________

Key Responsibilities
• Provide L1 and L2 support for end-users across various business applications, with a focus on SharePoint.
• Troubleshoot and resolve SharePoint-related issues including access, permissions, workflows, and document libraries.
• Handle incident and service request tickets using tools like JIRA, ServiceNow, or similar.
• Document solutions and create knowledge base articles for recurring issues.
• Collaborate with cross-functional teams to ensure timely resolution of issues.
________________________________________

Required Skills
• 2–4 years of experience in technical support roles (L1/L2).
• Strong understanding of SharePoint Online/On-Premise environments.
• Familiarity with Microsoft 365 ecosystem and tools.
• Experience with ticketing systems (e.g., JIRA, ServiceNow).
• Good communication and documentation skills.
• Ability to work in a fast-paced, customer-focused environment.

EEO/About Us

Chile About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; or disability.

Country

Chile

State / Region / Province

Anywhere in Chile, Santiago Province

Work Location

Anywhere in Chile

Interest Group

Infy Chile

Domain

Services

Skillset

Technology (BPM) | DTS - Reporting, Analytics & Visualization | SharePoint

Company

IL Chile

Role Designation

2014ASRACO Senior Associate Consultant