Pharmacy DME Customer Services Rep

Urology San Antonio; San Antonio; Presencial; CLP 32.497.000 - 41.783.000; Jornada completa

Descripción de la vacante

A healthcare facility in San Antonio is seeking a Customer Service Representative to provide exceptional service by managing calls, resolving issues, and supporting patients with their needs. The ideal candidate will have two years of experience in a high call volume environment, strong communication skills, and a customer-oriented mindset. This position plays a vital role in ensuring patient satisfaction within the pharmacy domain.

Formación

• Two years of customer service in a high call volume environment preferred.
• Experience with DME and health insurance preferred.
• Quality focus and problem-solving skills required.

Responsabilidades

• Manage large amounts of incoming calls effectively.
• Provide accurate and complete information to customers.
• Handle complaints and follow up for resolution.
• Maintain a working relationship with referral sources.

Conocimientos

Customer orientation

Problem Solving

Strong communication skills

Multi-tasking

Phone Skills

Listening skills

Educación

High school diploma or equivalent

Descripción del empleo

JOB SUMMARY

The Pharmacy DME customer service representative is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company products and programs and communicating effectively with team members within the customer service department.

DUTIES AND ESSENTIAL JOB FUNCTIONS

• Effectively manage large amounts of incoming calls
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Maintain a working relationship with referral sources.
• Complete all necessary paperwork for walk-in patients (delivery ticket, plan of care, and other items needed to bill and meet accreditation standards with complete product education to the customer).
• Answer multi-line phone system efficiently and direct the patient to the correct person and/or department they need.
• Assist with implementation of quality improvement program to meet company and accreditation standards.
• Reconcile cash drawer daily and report to accounting with the ability to post through unapplied payments.
• Greet all customers with a positive attitude.
• Greet the customer, collect any copay/deductible, process paperwork, or any necessary information needed from the customer to help make their experience positive.
• Responsible for keeping sample room stocked and organized at all times

Other functions and Responsibilities

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

COMPETENCIES

• Patient & Customer Focus
• Ethical Conduct
• Flexibility
• Initiative
• Personal Effectiveness/Credibility
• Stress Management/Composure

QUALIFICATIONS

Required

• Two (2) years of Customer Service in a high call volume environment preferred
• DME Knowledge preferred
• Quality Focus
• Problem Solving
• Health Insurance Knowledge preferred
• Documentation Skills
• Listening skills
• Phone Skills
• Resolving Conflict
• Analyzing Information
• Multi-tasking
• Proven customer support experience
• Strong communication skills and active listening. Must be able to communicate and present information clearly and effectively to individuals with various backgrounds.
• Customer orientation and ability to adapt/respond to different types of characters

REQUIRED EDUCATION/LICENSES/CERTIFICATIONS

• High school diploma or equivalent