Onsite IT Support Technician

Damco Spain SL; Santiago; Presencial; CLP 37.140.000 - 46.426.000; Jornada completa

Descripción de la vacante

A global logistics company in Santiago, Chile is seeking an IT Support Technician to provide exceptional onsite support for IT operations in a dynamic warehouse environment. The ideal candidate will have 2-3 years of IT support experience, strong knowledge of Windows 11, VPN, and Microsoft 365, and demonstrate excellent communication and problem-solving skills. Join us to shape the future of logistics through technology.

Servicios

Professional growth opportunities

Collaborative work environment

Competitive compensation and benefits

Diversity and inclusion policies

Formación

• 2–3 years in IT support within large, global organizations.
• Excellent communication and problem-solving skills.
• Ability to work independently with high urgency.

Responsabilidades

• Provide onsite support for end-user devices.
• Handle 2nd and 3rd level desktop support via ServiceNow.
• Act as local coordinator for hardware/software updates.
• Collaborate with vendors for hardware repairs and replacements.

Conocimientos

IT support experience

Windows 11

VPN knowledge

Microsoft 365 suite

Collaboration tools

Communication skills

Problem-solving skills

Time management

Educación

ITIL Foundation certification

Descripción del empleo

At Maersk, technology is at the heart of our ambition to simplify global logistics and connect the world. As an IT Support Technician, you’ll be part of our Onsite Technology team, ensuring seamless IT operations in a dynamic warehouse environment. Your mission? Deliver exceptional support that empowers our colleagues to win in the marketplace.

This role is perfect for someone who thrives on solving problems, values collaboration, and takes pride in providing world-class service. You’ll work hands‑on with hardware, troubleshoot complex issues, and act as a trusted partner for our business users.

Key Responsibilities

• Provide onsite support for end‑user devices, including PCs, handheld RF scanners, Wi‑Fi access points, printers, and collaboration tools.
• Handle 2nd and 3rd level desktop and infrastructure support via ServiceNow tickets, ensuring SLA compliance.
• Act as local coordinator for hardware/software rollouts and updates.
• Maintain accurate asset records in the central CMDB and manage lifecycle updates.
• Collaborate with vendors for hardware repairs and replacements.
• Support VIP users with enhanced service delivery.
• Participate in projects and contribute to process improvements across regions.
• Provide remote or onsite support for other locations as needed, including occasional travel.
• Join the on‑call rotation to ensure business continuity.

What We’re Looking For

• Experience: 2–3 years in IT support within large, global organizations.
• Strong knowledge of Windows 11, VPN, Citrix, mobile devices, and Microsoft 365 suite.
• Familiarity with WLAN/Wi‑Fi setup, Active Directory, and IT infrastructure components.
• Hands‑on experience with collaboration tools (Teams Rooms, video conferencing).
• Basic server and network troubleshooting skills.
• ITIL Foundation certification (or understanding of service delivery concepts).
• Excellent communication, problem‑solving, and time management skills.
• Ability to work independently with a high sense of urgency and ownership.

What We Offer

• A chance to be part of a global leader in logistics and technology innovation.
• Opportunities for professional growth and skill development.
• Collaborative, inclusive work environment where your ideas matter.
• Competitive compensation and benefits package.

Ready to Join Us?

Apply now and help us shape the future of logistics through technology.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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