Líder De Ventas Y Estrategia Comercial

Gustto Inc; Santiago; Hybrid; CLP 87,209,000 - 145,349,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Hybrid workplace culture

Job summary

PagerDuty, Inc. seeks an Enterprise Customer Success Manager to partner with sales, product, and services, guiding enterprise customers through digital transformation and driving adoption of real-time operations. You will build executive relationships and influence strategic decisions to maximize business value.

The role emphasizes consulting skills, cross-functional collaboration, and delivering measurable outcomes across complex accounts in a hybrid, global environment.

Qualifications

• Five+ years in a dynamic, customer-facing role within B2B SaaS environments.
• Strong consulting background with demonstrated client value delivery.
• Proven ability to influence C-level stakeholders and facilitate difficult discussions.
• Experience building business-value ROI models and forecasting renewal/expansion risk.
• Excellent written and verbal English communication.

Responsibilities

• Build and nurture executive-level trusted advisor relationships with customers' IT, Engineering, and Support teams.
• Apply hands-on PagerDuty product knowledge to align with customers' business priorities and guide changes.
• Create adoption paths showing current and target state, with timelines and mitigations.
• Identify opportunities to reduce costs and drive growth, recommending additional expert services when appropriate.
• Lead cross-functional post-sales teams to deliver seamless customer experiences and conduct business reviews and trainings.

Skills

5+ years B2B SaaS experience

Consulting skills

Executive-level conversations

ROI modeling experience

English communication

Job description

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

PagerDuty is seeking an Enterprise Customer Success Manager to join our talented, customer-focused team! As an Enterprise Customer Success Manager, you will report to the Customer Success leadership team and partner closely with sales, product, and expert services teams to serve as a trusted advisor to our enterprise customers, building executive-level relationships and guiding customers through their digital transformation journey while driving adoption of real-time operations. This is an exciting opportunity to work with complex enterprise customers across various market segments and solution complexities, directly impacting their business outcomes and growth. The ideal candidate has extensive B2B SaaS experience with strong consulting skills and the ability to influence C-level stakeholders.

KEY RESPONSIBILITIES

• Build and foster executive-level trusted advisor relationships with customers' IT, Engineering, and Support organizations to accelerate their digital journey
• Demonstrate hands‑on PagerDuty product knowledge by applying it to customers' business priorities and guiding them on process, people, and change management best practices
• Produce and execute comprehensive adoption paths showing current state, target future state with timeline while proactively identifying risks and building mitigation plans
• Deliver business value and innovation by understanding customers' opportunities to reduce costs and drive growth, recommending additional expert services when appropriate
• Lead cross‑functional post‑sales teams to deliver seamless customer experiences while preparing and facilitating business reviews, training sessions, and strategic interactions

BASIC QUALIFICATIONS

• 5+ years of relevant industry expertise in a dynamic, customer-facing role within B2B SaaS organizations
• Strong consulting skills with proven results working as a trusted advisor to drive business value for customers
• Ability to drive effective and influential conversations at C-level with experience facilitating difficult discussions and handling objections
• Experience building business‑value ROI models and forecasting risk, renewal, and expansion within customer portfolios
• Advanced written and verbal English communication skills

PREFERRED QUALIFICATIONS

• Solid understanding of IT enterprise architecture, DevOps principles, and modern IT monitoring
• Experience working in a DevOps environment or with companies transitioning to DevOps
• Proven ability to represent the voice of the customer to inform sales processes and product roadmap
• Experience proactively communicating technical product changes, degradations, and updates to enterprise stakeholders
• Strong presentation and facilitation skills for webinars, demos, and strategic customer interactions

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. For external applicants, including employee referrals, this role is expected to come into our Santiago office 2 times per week, so they can thrive in their new role and fully embrace being a Dutonian!

LOCATION & HIRING

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:

• Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
• Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
• United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

Benefits & Compensation

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non‑pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company‑wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE: PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI‑powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always‑on digital experiences to modern businesses. PagerDuty is Great Place to Work‑certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top‑rated product on TrustRadius and G2.

Equal Opportunity Employer

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.