Key Account Manager

Evolution Gaming Limited; Chile; Presencial; CLP 24.319.000 - 38.911.000; Jornada completa

Descripción de la vacante

A leading online gaming company is seeking an Account Manager in Chile to enhance client relationships and drive business growth. The ideal candidate will have substantial experience in the B2B industry, especially online gaming, and possess strong analytical and communication skills, with a focus on delivering results and managing client expectations effectively.

Formación

• 3-5 years experience in online B2B, ideally gaming.
• Strong communication skills in English; Portuguese is a plus.
• Experience managing teams and driving results.

Responsabilidades

• Optimize strategies to meet KPI targets.
• Maintain key account relationships.
• Monitor and analyze promotional campaign performance.

Conocimientos

Client Management

Analytical Thinking

Sales Negotiation

Problem Solving

Educación

Educational background in a related field

Herramientas

Microsoft Office Suite

Power BI

Descripción del empleo

Main Responsibilities:

• Working closely with internal stakeholders to optimise strategy and ensure KPI targets are met
• Representing the entire range of the Company’s products
• Distributing and presenting information to customers about upcoming game releases and opportunities
• Liaising with in-house resources and operators to undertake promotional campaigns fulfillment.
• Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise
• Establishing and maintaining effective key account relationships
• Act as an intermediary between internal departments and customers
• Acting as an escalation point for customers for any issues, and drive resolution action
• Providing root-cause analysis, driving continuous improvement and execution of solutions
• Proactively assessing, clarifying, and validating customer needs on an ongoing basis
• Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.

Experience & Qualifications Required:

• Previous experience within online B2B industry, ideally in online gaming industry. Experience as Account Manager (3-5yrs)
• Sound commercial awareness and knowledge of business development
• Demonstrate a clear knowledge of how to generate results in a complex commercial environment
• Experienced at effective client management.
• Proven team management capabilities
• Be analytical with the ability to think strategically
• Have a genuine passion for sales, negotiation, decision-making, and problem-solving
• Educational background in a related field would be preferred
• Strong communication and written ability in English (portuguese language would be an asset)
• Proficiency with Microsoft Office Suite, such as Excel and PowerPoint. Power BI would be an asset.
• Be presentable, willing to travel and work outside of normal office hours.
• Any other ad hoc duties related to the role