Engineering Manager

Front; Santiago; A distancia; CLP 20.000.000 - 40.000.000; Jornada completa

Descripción de la vacante

A leading AI-powered customer service platform is looking for an Engineering Manager in Santiago, Chile. You will oversee a team, drive the product roadmap, and ensure quality in design. Ideal candidates will have engineering management experience and a customer-focused approach. Bonus skills include experience in NodeJS or React. This is a full-time remote role offering a dynamic work environment.

Formación

• Experience recruiting, mentoring, and retaining engineers.
• Ability to work collaboratively across different teams.
• Skill in making complex applications simple and intuitive.

Responsabilidades

• Drive and deliver on product roadmap with your team.
• Coach and hire top engineering talent.
• Ensure quality in architectural design and implementation.

Conocimientos

Customer and product-driven mindset

Engineering management experience

Track record of complex project delivery

Ability to thrive in fast-paced environments

Excellent communication skills

Understanding of engineering trade-offs

Herramientas

NodeJS

React

Descripción del empleo

Location

Santiago, Chile

Employment Type

Full time

Location Type

Remote

Department

Engineering

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors. Front has received numerous Great Place to Work accolades, including Built In\'s 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator\'s list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area, Inc. Magazine\'s 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and other recognitions.

What will you be doing?

• Drive and deliver on our product roadmap, working with your team to turn 1-pager specs into features

• Grow your teams by coaching developing engineers and by attracting and hiring top talent

• Obsess about the architectural design, implementation and quality of the work your team produces

• Partner cross-functionally with Product and Design to innovate and execute product initiatives across the company

• Contribute to engineering-wide initiatives as a member of Front’s engineering management team

What skills and experience do you need?

• A customer- and product-driven mindset; the ability to make a complex application feel simple and intuitive for the end user

• Engineering management experience that includes effectively recruiting, mentoring, and retaining great people

• Strong track record of running teams that deliver projects of significant complexity and high level of ambiguity

• The ability to thrive in a dynamic, fast-paced, collaborative, low-ego and high-growth environment; you work well with all kinds of personalities and with teams across multiple geographies

• Clear, structured thinking and excellent communication skills

• Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism

Bonus:

• Experience working in NodeJS or React

• Strong design sense

• Experience building tools in the customer support space

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice and EU Privacy Notice.