Ejecutivo de Ventas y Atención al Cliente - Hoteles

Ripley; Viña del Mar; Hybrid; CLP 11,000,000 - 16,000,000; Full time

Job summary

Marriott International in Viña del Mar is seeking a Front Desk/Guest Services associate to resolve guest needs, upsell services, and handle reservations and inquiries. You will enter rewards data and support Sales & Marketing staff while maintaining professional service standards.

Join a global team focused on delivering exceptional guest experiences, with opportunities to train and motivate team members and uphold brand integrity across all interactions.

Qualifications

• High school diploma or GED required.
• At least 2 years of related work experience.
• No supervisory experience required.

Responsibilities

• Resolve guest calls, requests, or problems by contacting appropriate department to ensure satisfaction.
• Upsell to maximize revenue while maintaining guest loyalty to Marriott.
• Process reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing.

Education

High school diploma or GED equivalent

Job description

Marriott International in Viña del Mar is seeking a Front Desk/Guest Services associate to resolve guest needs, upsell services, and handle reservations and inquiries. You will enter rewards data and support Sales & Marketing staff while maintaining professional service standards.

Join a global team focused on delivering exceptional guest experiences, with opportunities to train and motivate team members and uphold brand integrity across all interactions.