DME Pharmacy CSR: Patient Care & Call Center Expert

Urology San Antonio; San Antonio; Presencial; CLP 32.497.000 - 41.783.000; Jornada completa

Descripción de la vacante

A healthcare facility in San Antonio is seeking a Customer Service Representative to provide exceptional service by managing calls, resolving issues, and supporting patients with their needs. The ideal candidate will have two years of experience in a high call volume environment, strong communication skills, and a customer-oriented mindset. This position plays a vital role in ensuring patient satisfaction within the pharmacy domain.

Formación

• Two years of customer service in a high call volume environment preferred.
• Experience with DME and health insurance preferred.
• Quality focus and problem-solving skills required.

Responsabilidades

• Manage large amounts of incoming calls effectively.
• Provide accurate and complete information to customers.
• Handle complaints and follow up for resolution.
• Maintain a working relationship with referral sources.

Conocimientos

Customer orientation

Problem Solving

Strong communication skills

Multi-tasking

Phone Skills

Listening skills

Educación

High school diploma or equivalent

Descripción del empleo

A healthcare facility in San Antonio is seeking a Customer Service Representative to provide exceptional service by managing calls, resolving issues, and supporting patients with their needs. The ideal candidate will have two years of experience in a high call volume environment, strong communication skills, and a customer-oriented mindset. This position plays a vital role in ensuring patient satisfaction within the pharmacy domain.