Digital Mine Product Support Engineer | Data-Driven Hybrid (Chile)

Wabtec; Santiago; Híbrido; CLP 44.603.033 - 62.444.246; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equal Opportunity Employment

Accommodation support

Descripción de la vacante

Wabtec is seeking a Product Support Engineer for a hybrid role based in Santiago, Chile. You will support BHP Escondida's technologies, providing technical services and product support within the Digital Mine portfolio.

Main duties involve monitoring system performance, performing data analysis, and collaborating with teams for proactive maintenance and improvements.

The ideal candidate should have strong technical knowledge, excellent communication skills, and a customer service focus.

Formación

• Proven competence in root cause analysis.
• Commitment to working safely and ensuring compliance.
• Ability to manage and prioritize demands according to performance objectives.

Responsabilidades

• Monitor CAS performance, alarms, and system status.
• Analyse system data and report trends.
• Provide daily guidance to maintenance teams.

Conocimientos

Strong CAS system knowledge (monitoring, diagnostics, and reporting)

Data analysis and reporting capability

Linux administration

Microsoft Server

SQL Server

Network and communications technology knowledge

Technical troubleshooting

Root cause analysis

Customer service focused

Excellent communication skills

Educación

Degree in IT, software or computer engineering

Herramientas

CRM (Salesforce)

Descripción del empleo

Wabtec is seeking a Product Support Engineer for a hybrid role based in Santiago, Chile. You will support BHP Escondida's technologies, providing technical services and product support within the Digital Mine portfolio.

Main duties involve monitoring system performance, performing data analysis, and collaborating with teams for proactive maintenance and improvements.

The ideal candidate should have strong technical knowledge, excellent communication skills, and a customer service focus.