Client Services Specialist II

US Tech Solutions; Chile; Híbrido; CLP 18.570.000 - 27.856.000; Jornada completa

Descripción de la vacante

A leading healthcare services provider in Chile is seeking a dedicated professional to manage phone coverage and resolve customer service issues. Ideal candidates will possess a High School Diploma and have exceptional communication skills. This role offers competitive salary, flexible remote work options, and the chance to positively impact client satisfaction. Join a supportive team committed to career advancement and growth within the organization.

Servicios

Competitive salary with potential bonuses

Opportunity for career advancement

Flexible remote work options

Supportive work environment

Formación

• Must be available and punctual for scheduled work shifts.
• Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course.

Responsabilidades

• Provide phone coverage for incoming and outgoing calls.
• Acquire knowledge and proficiency in PBM and mail order resources.
• Resolve customer service issues and pharmacy network problems.
• Assist with on-site client orientation and health fairs.
• Perform office duties such as copying, collating, and filing.

Conocimientos

Exceptional phone and listening skills

Exceptional written and verbal communication skills

Educación

High School Diploma or GED

Descripción del empleo

Employer Industry: Healthcare Services

Why consider this job opportunity:

• Competitive salary with potential bonuses
• Opportunity for career advancement and growth within the organization
• Flexible remote work options available
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience

What to Expect (Job Responsibilities):

• Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
• Acquire knowledge and proficiency in PBM and mail order resources to effectively assist members and clients
• Resolve customer service issues and pharmacy network problems to ensure client satisfaction
• Assist with on-site client orientation, health fairs, and business conferences
• Perform office duties such as copying, collating, mailings, filing, and processing credit cards

What is Required (Qualifications):

• Must be available and punctual for scheduled work shifts
• Minimum educational requirement: High School Diploma or GED
• Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
• Exceptional phone and listening skills
• Exceptional written and verbal communication skills

How to Stand Out (Preferred Qualifications):

• 0-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service

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