Analista De Operaciones Comerciales — Mejora De Procesos

Klap; Santiago; On-site; CLP 18,000,000 - 30,000,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

Global exposure

Professional development

Training program

Collaborative environment

Job summary

Expeditors Chile is seeking an Air Pricing Agent to develop quotations and manage tenders for international air shipments. The role collaborates with airlines, offices, Sales, Customer Service, and Operations to deliver competitive and profitable solutions that meet service standards.

You will transform commercial and operational requirements into viable transportation options, monitor market conditions, and maintain quotation integrity while supporting the local Air Product strategy.

Qualifications

• Two years of experience in pricing, airfreight, freight forwarding, or related fields.
• Knowledge of international routings, transit times and airfreight rate structures preferred.
• Experience negotiating rates with airlines and service providers is valued.

Responsibilities

• Prepare accurate, competitive airfreight quotations.
• Handle international tenders and long-term agreements.
• Negotiate rates with airlines and service providers.
• Analyze shipment requirements including origin, destination, weight, routing and capacity.
• Maintain up-to-date rate information and quotation records.
• Coordinate with Sales, Customer Service, and Operations on commercial strategy.

Skills

Pricing

Airfreight

Freight forwarding

Foreign trade

Logistics operations

Customer Service

Sales support

Education

Foreign Trade / International Business degree

Logistics or Engineering background

Tools

Microsoft Excel

CRM platforms

Databases & reporting tools

Job description

We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

About the Role

We are looking to add an Air Pricing Agent to our Air Product team. This person will be responsible for developing quotations and managing tenders to achieve competitive, accurate, and profitable results for international air shipments.
The position will play a key role in the local Air Product strategy, working closely with airlines, service providers, origin and destination offices, Sales, Customer Service, and Operations.
The purpose of the role will be to transform commercial and operational requirements into viable and competitive transportation solutions aligned with Expeditors' service standards.

Key Responsibilities

• Prepare accurate, competitive, and profitable airfreight quotations.
• Prepare international tenders involving long-term agreements in a competitive, profitable, and sustainable manner.
• Conduct negotiations with stakeholders.
• Analyze the requirements of each shipment, considering origin, destination, chargeable weight, routing, service, transit time, available capacity, and operational constraints.
• Request and validate rates with airlines, local service providers, and offices across the global network.
• Compare the rates received against contractual agreements, internal tools, and current market conditions.
• Maintain strong and professional relationships with airlines, carriers, and other service providers.
• Keep airfreight costs, airport charges, storage, inland transportation, and other associated local costs up to date.
• Coordinate with Sales, Customer Service, Operations, and Air Product on the commercial strategy and the margin applicable to each quotation.
• Deliver quotations within the established deadlines, promptly communicating any risks or delays.
• Prepare proposals using the quotation tools and formats approved by the company.
• Follow up on submitted quotations and obtain feedback on their results.
• Keep the Quote Log up to date, including accepted and rejected quotations and the corresponding reasons.
• Analyze pricing information to identify trends, opportunities, risks, and areas for improvement.
• Prepare periodic reports on competitiveness, service provider performance, routings, transit times, and quotation results.
• Promptly communicate rate changes, market fluctuations, GRI, PSS, and other applicable adjustments.
• Maintain the confidentiality of all commercial and pricing information.
• Participate in continuous improvement, standardization, and quotation process optimization initiatives.
• Perform the responsibilities of the role in accordance with the company's policies, procedures, and standards of conduct.

What Will Success Look Like in This Position?

• Accurate, complete, and properly documented quotations.
• Consistent compliance with established response times.
• Competitive rates that protect business profitability.
• Timely communication with the areas involved.
• Up-to-date rate information and quotation records.
• Effective follow-up on proposal results.
• Identification of opportunities to improve the closing ratio.
• Collaborative relationships with airlines, service providers, and internal teams.
• Active contribution to the development of the Air Product.

Education

• Technical or professional degree in Foreign Trade, International Business, Logistics, Business Engineering, Business Administration Engineering, Industrial Engineering, or a related field.
• Candidates with relevant and demonstrable experience in freight forwarding, airfreight, or pricing may also be considered.

Experience

• Ideally, at least two years of experience in one or more of the following areas:
• Pricing.
• Airfreight.
• Freight forwarding.
• Foreign trade.
• Logistics operations.
• Customer Service.
• Sales or commercial support within the logistics industry.
• Experience preparing, reviewing, or validating quotations and tender documents.
• Experience negotiating rates with airlines and logistics service providers will be valued.
• Knowledge of international routings, transit times, surcharges, and airfreight rate structures will be considered an advantage.

Technical Knowledge

• Intermediate or advanced written and verbal English, subject to verification.
• Intermediate or advanced proficiency in Microsoft Excel.
• Ability to work with databases, reports, and technology tools.
• Knowledge of foreign trade, routings, Incoterms, and international transportation cost structures.
• Experience with rate management tools, quotation databases, CRM platforms, or logistics systems is desirable.
• Knowledge of airfreight pricing concepts is desirable, including:
• Gross weight and volumetric weight.
• Chargeable weight.
• Minimum and per-kilogram rates.
• Fuel and security surcharges.
• Origin and destination charges.
• Direct and connecting services.
• Spot and contractual rates.

Competencies We Value

• Strong analytical skills.
• Attention to detail and commitment to quality.
• Commercial and profitability-oriented mindset.
• Sense of urgency and commitment to meeting deadlines.
• Ability to manage multiple requests and priorities.
• Clear, professional, and timely communication.
• Proactivity and autonomy.
• Negotiation skills.
• Internal and external customer focus.
• Collaborative teamwork.
• Adaptability to changes in capacity, rates, and market conditions.
• Accountability for results.
• Willingness to learn and receive feedback.

What Do We Offer?

• Employee Stock Purchase Plan
• The opportunity to join an international company with exposure to customers, airlines, and offices across different parts of the world.
• Professional development within the logistics industry.
• Training and Personnel Development Program.
• A professional, collaborative, and service-oriented work environment.
• Participation in local and international commercial and operational initiatives.
• Opportunities to develop expertise in pricing, negotiation, data analysis, and product strategy.
• Growth opportunities within the organization.

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