Analista Comercial Y Facturación – Soporte A Ventas

Paulo Gorichon; Viña del Mar; On-site; CLP 900,000 - 1,350,000; Full time

Job summary

Sheraton in Viña del Mar, Chile is seeking a customer-focused team member to handle guest calls and reservations by phone, fax, or mail. You will support the Sales & Marketing function by upselling services and ensuring guest loyalty, while maintaining brand standards and confidentiality.

The role requires at least 2 years of related experience and a high school diploma or equivalent. Candidates should present a professional image and work well with others in a dynamic hotel environment.

Qualifications

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.

Responsibilities

• Resolve guest calls, requests, or problems by coordinating with appropriate departments.
• Use sales techniques to maximize revenue while maintaining guest loyalty and upsell opportunities.
• Process reservations, changes, and cancellations received by phone, fax, or mail; enter Marriott Rewards info.
• Assist in training and motivating employees; maintain professional appearance and confidentiality.
• Communicate clearly and maintain professional etiquette; document interactions accurately.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number

Job Category Sales & Marketing

Location Avenida Marina N 15, Vina del Mar Valpa, Chile

VIEW ON MAP ( Full Time

Located Remotely? N

Position Type Non-Management

POSITION SUMMARY

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up‑selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.