Work in Portugal - Customer Care/Italian Market (Remote Job with Accomodation)!)

Global People Sphere; Remote; CHF 30’000 - 80’000; Vollzeit

Zusammenfassung

A leading support services company is seeking a Customer Support Representative to join their remote team in Portugal. Ideally suited for Italian-speaking talents, this role involves assisting customers through email, chat, and calls while maintaining accurate records using CRM tools. The position offers a competitive salary package of up to 1,000 €/month plus bonuses, along with relocation support and a cultural experience in a sunny, diverse environment.

Leistungen

Performance and complexity bonuses

Relocation support

Accommodation option

Qualifikationen

• Italian-speaking candidates preferred.
• Experience with customer support is a plus.
• Ability to manage multiple tasks efficiently.

Aufgaben

• Respond to customer requests via various channels.
• Handle support tickets and promote products.
• Maintain accurate records using CRM tools.

Kenntnisse

Customer service skills

Communication skills

Time management

Tools

CRM tools

Jobbeschreibung

Want to Relocate to Portugal?

We are looking for Italian-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.

Position

Customer Support Representative

Location

Remote in Portugal

Market: Italian - Speaking

Your Main Responsibilities

• Respond to customer requests via email, chat, contact forms, and calls
• Handle support tickets related to general queries, refunds, or incomplete services
• Call users to speed up case resolution and improve communication
• Perform back-office tasks that may involve outbound calls
• Conduct outbound calls to promote products, collect feedback, and support customer success
• Maintain accurate records using CRM tools
• Achieve performance goals and respect deadlines
• Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation

Whats Offered

• Salary: Up to 1,000 + performance & complexity bonus gross/monthly (14 salaries per year)
• Relocation Support (exceptional, for candidates moving from abroad)

Accommodation Option:

Studio apartment in a company shared building for up to 12 months

Rent: 280/month, all utilities included (deducted from payslip)

Working Conditions

• 40 hours/week + 1 hour lunch break
• 22 vacation days per year
• If you work on a Portuguese public holiday, you receive a compensation day

Why Portugal?

A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.

Want to apply or learn more? Feel free to message me!