Vice President Global Retail and Luxury

MSC Cruises SA; Genf; Vor Ort; CHF 100’000 - 125’000; Vollzeit

Zusammenfassung

A global cruise line is seeking a Vice President Global Retail to oversee onboard retail activities across contemporary and luxury brands. The ideal candidate will have over 15 years of senior management experience in luxury retail, with proven skills in strategic planning, commercial performance, and leadership. This role demands a deep understanding of luxury retail codes and the ability to lead global initiatives. Join us to turn your passion into an extraordinary career in an inclusive environment.

Qualifikationen

• Over 15 years senior management experience in luxury or retail.
• Proven track record of managing large P&Ls.
• Strong understanding of luxury retail and brand governance.

Aufgaben

• Define global retail strategy for luxury and premium segments.
• Lead the end-to-end commercial roadmap for retail.
• Oversee fleet-wide retail operations for consistency and excellence.

Kenntnisse

Luxury retail experience

Strategic planning

Commercial acumen

Leadership skills

Negotiation skills

Ausbildung

Bachelor's degree or equivalent in relevant field

Jobbeschreibung

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

The Vice President Global Retail is the global business owner for all onboard retail activities across the Cruise Division of MSC Group, spanning MSC Cruises (Contemporary & Premium) and Explora Journeys (Luxury).

The role has full accountability for general merchandise, premium and luxury boutiques, logo shops, experiential and destination-led retail concepts, and future digital retail channels.

This position ensures that luxury retail standards, brand storytelling, service rituals, and partner ecosystems are fully embedded—particularly for Explora Journeys—while maintaining a cohesive, scalable global retail strategy across the Group.

The VP defines the long-term retail vision, drives commercial performance, elevates global brand partnerships, and leads innovation that differentiates MSC Group’s Cruise Division across contemporary, premium, and luxury segments.

Your Impact

Strategic & Commercial Leadership

• Define and lead the global retail strategy across contemporary, premium, and luxury cruise brands, ensuring clear differentiation aligned to guest expectations and brand positioning.
• Act as business owner for General & Luxury Retail, with specific accountability for luxury category development and performance.
• Own the end-to-end commercial roadmap including assortment architecture, pricing strategy, store concepts, concession models, and omni-channel initiatives.
• Lead strategic negotiations with global luxury maisons, premium brands, concessionaires, and key suppliers across all categories.
• Drive transformation toward high-margin and experiential categories (fine jewelry, watches, fashion, beauty, home, destination retail, limited editions, digital retail).
• Develop scalable yet brand-distinct retail frameworks, enabling selective deployment of premium and luxury concepts across MSC Cruises and Explora Journeys.

Operational & Brand Excellence

• Oversee fleet-wide retail operations, ensuring consistent execution, elevated service standards, and luxury-level guest engagement where applicable.
• Ensure luxury retail excellence across Explora Journeys, including service rituals, clienteling standards, brand representation, and boutique environments.
• Introduce new retail concepts, luxury activations, pop-ups, trunk shows, and experiential programs aligned with each brand’s DNA.
• Lead fleet readiness for newbuilds and dry docks, including store layout design, visual merchandising, CAPEX planning, and luxury brand onboarding.

Financial Management

• Own the full Retail P&L, including annual budgets, revenue targets, margin optimisation, and inventory strategy.
• Optimise product mix, pricing discipline, discount strategies, supplier terms, and operating costs to maximize profitability.
• Deploy advanced analytics and guest insights for demand forecasting, SKU productivity, assortment performance, and luxury guest segmentation.

Cross-Functional Collaboration

• Partner with Casino, SPA, F&B, Shore Excursions, Digital, Finance, Hotel Operations, Newbuild, and Brand teams to create integrated guest-spend ecosystems.
• Collaborate with CRM and Digital on pre-cruise engagement, luxury clienteling, onboard personalization, and post-cruise loyalty initiatives.
• Act as a key stakeholder in brand governance, ensuring retail aligns with overall brand positioning and guest experience standards.

Leadership & Organisational Development

• Lead a global HQ and fleet retail organisation, including buyers, planners, luxury category specialists, and merchandising experts.
• Build a culture of commercial accountability, innovation, and luxury brand stewardship.
• Mentor senior leaders and develop capabilities across concession management, luxury category development, experiential retail, and data-driven decision-making.

Your Journey so far

• 15+ years senior management experience in luxury retail, multi-site retail, travel retail, or cruise retail.
• Proven track record of owning and growing large, complex P&Ls across multiple brands or formats.
• Experience in retail concept creation, experiential retail, and digital/omni-channel commerce.

Your Essentials

• Deep understanding of luxury retail codes, service excellence, brand governance, and clienteling.
• Strong global network of luxury maisons, premium brands, and retail partners, with demonstrated success in structuring high-value partnerships.
• Excellent leadership, negotiation, and stakeholder management skills in complex international environments.
• Willingness to travel extensively and operate at a global executive level.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!