Technical Customer Consultant - Senior

Worldline; Zürich; Vor Ort; CHF 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Flexitime

Mobile working in Switzerland

Company pension plan

Training programs

Employee discounts

Mobility and food subsidies

Zusammenfassung

Worldline in Switzerland is seeking a Technical Customer Consultant (fixed-term) to own customer rollouts end-to-end, translate requirements into robust integration solutions, and design and validate architectures.

You will perform testing, reproduce and triage defects with engineering, deliver technical demos, maintain guides, and enable customers for successful go-live, with occasional on-site support across Switzerland.

Qualifikationen

• Degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 3+ years in a technical customer-facing role with rollout experience.
• Strong foundation in integrations and technical solutioning.
• Experience delivering technical demos, creating solution designs, and writing technical documentation.
• Troubleshooting and debugging skills with clear communication to technical and non-technical audiences.
• Proficient in English; German or other regional languages is a plus.
• Willingness to travel as needed.

Aufgaben

• Plan, coordinate, and execute customer rollouts from kickoff to go-live and post-implementation reviews; develop rollout roadmaps and cutover plans.
• Translate customer needs into technical architectures and integration solutions.
• Design test cases, execute end-to-end and tactical tests, validate integration points, and ensure compliance with requirements.
• Reproduce, triage, and track defects; collaborate with engineering to implement fixes and verify resolutions.
• Measure outcomes against KPIs, perform root-cause analysis, capture lessons learned, and propose optimization actions.
• Deliver technical demonstrations and customer-focused solution sessions.
• Maintain technical guides, integration playbooks, and knowledge base articles.
• Enable customers for successful adoption; provide hands-on go-live assistance.
• Manage changes, communicate impacts, and address risks proactively.
• Travel occasionally for on-site support of critical rollouts or workshops.

Kenntnisse

Technical customer-facing

Integration design

Technical documentation

Troubleshooting

Cross-functional collaboration

Customer focus

Ausbildung

Degree in Computer Science/Engineering or related field

Tools

Demos/solutions design

Testing & QA

Jobbeschreibung

We are seeking a Technical Customer Consultant (fixed‑term) to own and drive customer rollouts end‑to‑end. You will translate requirements into robust technical solutions, design and validate integrations, conduct testing (including bug fixing), and perform thorough analyses to improve delivery quality and outcomes. You’ll collaborate closely with Product, Engineering, Sales, Support, and Security, applying Worldline solution concepts in real engagements and ensuring rapid adoption by customers.

Day‑to‑Day Responsibilities

• Plan, coordinate, and execute customer rollouts from kickoff to go‑live and post‑implementation reviews; develop rollout roadmaps and cutover plans.
• Translate customer needs into technical architectures and integration solutions.
• Design test cases, execute end‑to‑end and tactical tests, validate integration points, and ensure compliance with requirements.
• Reproduce, triage, and track defects; collaborate with engineering to implement fixes and verify resolutions.
• Measure outcomes against KPIs, perform root‑cause analysis, capture lessons learned, and propose optimization actions.
• Deliver technical demonstrations and customer‑focused solution sessions.
• Maintain technical guides, integration playbooks, and knowledge base articles.
• Enable customers for successful adoption; provide hands‑on go‑live assistance.
• Manage changes, communicate impacts, and address risks proactively.
• Travel occasionally for on‑site support of critical rollouts or workshops.

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, a can‑do attitude and a hunger to learn and grow. In practice this means:

Must‑have qualifications

• Degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 3+ years in a technical customer‑facing role, with proven rollout experience from start to finish.
• Strong technical foundation in integrations and technical solutioning.
• Experience with delivering technical demos, creating solution designs, and writing technical documentation.
• Troubleshooting and debugging skills; ability to communicate findings clearly to both technical and non‑technical audiences.
• Proficient in English; German or other regional languages are a plus.
• Customer focus, structured work style, and the ability to collaborate across teams; willingness to travel as needed.

Nice to Have

• Network knowledge.
• Strong communication and stakeholder management.
• Analytical mindset with problem‑solving and decision‑making capabilities.
• Adaptability, resilience, and the ability to manage multiple rolling projects.
• Team player with a collaborative mindset and the ability to influence without authority.
• Flextime & mobile working within Switzerland.
• Company pension plan.
• Individual training programs.
• Job bike & diverse range of employee discounts.
• Mobility and food subsidies.
• Good public transport connections and free parking (location‑specific).
• Regular employee events.
• Possible participation in the Innovation Festival @ Worldline.
• Employee Share Program: we win together as a team, and our long‑term incentive plans are crafted to give every Worldline individual a financial stake in the business they are helping to grow.
• Sustainable, international company culture.

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.