Team Lead Customer Relationship Management

F. Hoffmann-La Roche AG; Rotkreuz; Vor Ort; CHF 150.000 - 210.000; Vollzeit

Zusammenfassung

Roche is seeking a Team Lead Customer Relationship Management (Senior Product Leader) to own the full lifecycle of a complex product that accelerates life-changing diagnostics and medicines to patients. You will define the vision, strategy, and roadmap, aligning with corporate goals and driving AI-enabled improvements across platforms.

The role emphasizes leadership of multidisciplinary teams, stakeholder collaboration, and data-driven decision making to deliver impactful clinical and commercial

Qualifikationen

• Experience in product management, business analysis, or a similar role with a track record of launching and managing technology products.
• Experience in the pharmaceutical, biotechnology, or regulated healthcare technology industry.
• Experience in a leadership role managing multidisciplinary technical teams.
• Strong understanding of the product discovery and development lifecycle.
• Familiarity with GDPR and data privacy regulations.

Aufgaben

• Strategy & Vision – set direction for a complex product and monitor outcomes.
• Customer-Centricity – define an aspirational end-to-end user experience and track KPIs.
• Product Lifecycle & Portfolio Management – own end-to-end lifecycle and identify opportunities for innovation.
• Stakeholder Collaboration – coordinate internal teams, external vendors, and academic partners.
• Team Leadership & Development – improve PM processes, coach team members.
• Performance & Optimization – drive long-term growth and ROI alignment.
• Financial & Resource Management – forecast and allocate resources across initiatives.

Kenntnisse

Product management

Leadership

Stakeholder collaboration

AI concepts

Communication skills

Tools

APIs

Microservices

Cloud platforms

Jobbeschreibung

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.

Position Overview

The Team Lead Customer Relationship Management (Senior Product Leader) is accountable for the entire product lifecycle, from initial ideation and strategic planning through to launch, scaling, and eventual retirement of a complex product. This role is pivotal in transforming scientific and business needs into tangible, high‑value technology solutions. You will define the product vision, strategy, and roadmap, ensuring it aligns with our organization’s overarching goals and accelerates the delivery of life‑changing diagnostics and medicines to patients.

Responsibilities

• Strategy & Vision – Accountable for setting the direction for a complex product and ensuring it achieves business outcomes and financial objectives; monitor trends and proactively propose new solutions including AI capabilities.
• Customer‑Centricity – Establish a clear and aspirational vision for the end‑to‑end user experience across all touchpoints and product lines; define and track KPIs to inform product iterations.
• Product Lifecycle & Portfolio Management – Own the end‑to‑end product lifecycle for a complex product or portfolio, identify new opportunities for innovation and growth, and shape future industry trends.
• Stakeholder Collaboration – Orchestrate a broader ecosystem of internal teams, external software vendors, and academic partners; influence senior leadership and key external partners.
• Team Leadership & Development – Lead initiatives to improve the product management team’s processes, tools, and best practices; coach and mentor team members.
• Performance & Optimization – Focus on long‑term growth and strategic performance, connect product performance to broader business outcomes, and guide optimization strategy.
• Financial & Resource Management – Develop multi‑year financial forecasts and strategic plans; strategically allocate resources across product teams or initiatives to maximize ROI.

Qualifications

• Experience in product management, business analysis, or a similar role, with a proven track record of launching and managing technology products.
• Experience in the pharmaceutical, biotechnology, or regulated healthcare technology industry.
• Experience in a leadership role managing multidisciplinary technical teams.
• Strong understanding of the product discovery and development lifecycle.
• Familiarity with GxP, FAIR data principles, and data privacy regulations (GDPR).
• Understanding of modern software architecture (e.g., microservices, APIs, cloud platforms).
• Familiarity with data science and AI/ML concepts is required.
• Ability to translate high‑level business and scientific goals into a concrete product vision and roadmap.
• Exceptional communication and influencing skills, with the ability to manage expectations and align diverse groups (scientists, engineers, executives) towards a common goal.
• Proven ability to lead, mentor, and develop a high‑performing team of engineering managers and/or product managers.

EEO Statement

Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future.