Support Engineer

SonarSource; Genf; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

SonarSource, a leader in AI code verification, is seeking a Support Engineer to help customers deploy and use our solutions globally. You will guide implementation, advocate best practices, and resolve issues in a timely manner while representing the customer voice in product discussions.

You will collaborate with Sales and Consultants to ensure maximum value, work with IDEs, CI pipelines, and cloud deployments, and contribute to continuous improvement of services.

Qualifikationen

• 3–5 years of experience in supporting, maintaining, or delivering high-quality software.
• 2+ years of experience using or administering a DevOps pipeline: SCM, IDE, CI.
• Demonstrated curiosity and practical experience using AI tools in development or troubleshooting.
• Knowledge of local and cloud deployment platforms: Linux, Windows, Docker, Kubernetes, AWS, Azure.
• Investigation skills to understand problems in their context and reproduce scenarios.
• Team player with ability to give and receive feedback.
• Can-do attitude: challenge status quo and drive improvements.
• Excellent English, verbal and written communication skills.

Aufgaben

• Help customers integrate Sonar solutions across their development pipeline (IDE, ALMs, CI).
• Drive technical issues to resolution from qualification to in‑depth investigation.
• Collaborate with Sales and Consultants to maximize value and improve customer experience.
• Listen, challenge, and refine customer feedback to inform product discussions.
• Contribute to improving ways of working and overall service delivery.

Kenntnisse

Software engineering

DevOps experience

AI tooling familiarity

Team collaboration

Can-do attitude

English communication

Tools

Git

SVN

Visual Studio/IntelliJ

Jenkins

Azure DevOps

GitLab

Docker

Kubernetes

AWS

Azure

Linux

Windows

Jobbeschreibung

Who is Sonar?

Sonar is driving the future of agent-centric software development. As the leader in AI code verification and governance, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.

Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.

We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, ServiceNow,Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like:

• SonarQube: The world’s leading AI code review and verification platform.
• SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair.
• SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective.

Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE:

• Committed to our customers and community.
• Obsessed with quality.
• Deliberate in our decisions.
• Effective as one team.

With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you’re hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you.

Position description

To sustain the growth of our customer portfolio and to extend our services offering, we are looking for a Support Engineer. On top of joining a fast-growing and innovative company, you will have the opportunity to assist our customers around the world in deploying/using our solutions and adopting software engineering best practices as a whole.

As a Support Engineer, you will contribute to Sonar products adoption and integration. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also investigate and solve customer issues in a timely manner. In Sonar, you will represent the customer voice in product discussions.

What you will do

• Help customers integrate our solutions across their development pipeline. It means helping with the technical integration with developer IDE, ALMs, and Continuous Integration chain; the integration to software lifecycle (SCM, build, test), and the integration to existing business applications (identity provider, database, etc.).

• Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation and managing customer relationships all along the way.

• Collaborate with Sales and Consultants to improve overall customer experience and make sure that our Service offering brings maximum value to our customers.

• Work with the rest of the team to listen, challenge, and refine customers feedback to feed discussions with product teams and shape product evolutions.

• Have a voice in enhancing the way we work.

Experience and qualifications

• Software engineering best practices, with at least 3-5 years of experience in supporting, or maintaining and delivering high-quality software.

• 2+ years experience using or administrating a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab). More than acronyms, these are the tools that our customers use and that our products integrate with.

• Demonstrated curiosity and practical experience using AI tools in development, troubleshooting or workflow optimization

• Working knowledge of both local and cloud-based software deployment platforms and technologies, including Linux, Windows, Docker, Kubernetes, AWS, Azure

• Investigation skills to understand problems in their context and the ability to reproduce these scenarios.

• Team player, receiving and giving feedback as well as sharing knowledge.

• Can-do attitude: challenging status quo, leading and contributing to key improvements and innovations.

• Excellent English, verbal/written communication skills

In-office culture

We're intentional about this. We believe the best teams are built in the room together. Three anchor days — Mondays, Tuesdays, and Thursdays — create the collaboration rhythm that makes a hub office worth having.

Candidates need to be genuinely based in the location the role is posted — if that's not where you are today, we're happy to support relocation for the right person.

We value diversity, equity, and inclusion

At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date.

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