Solution Advisor Associate - SAP Academy for Customer Success - Switzerland (Hybrid)

SAP; Kloten; Vor Ort; CHF 80.000 - 110.000; Vollzeit

Zusammenfassung

SAP is seeking a Solution Advisor for the Academy for Customer Success, requiring 2-3 years of professional experience. Candidates will partake in a 10-month program and engage with customers to solve business challenges.

Ideal applicants should possess strong customer-facing skills, technical knowledge, and an understanding of AI. After training, they will lead customer sessions, deliver demonstrations, and contribute to marketing efforts.

Qualifikationen

• 2-3 years of experience in a related field.
• Familiarity with technical and business processes.
• Understanding of AI fundamentals.

Aufgaben

• Complete a 10-month training program.
• Lead customer discovery sessions post-training.
• Support demand generation through marketing events.

Kenntnisse

Customer-facing skills

Technical knowledge

Business analysis

Problem-solving

Project management

Creative thinking

German proficiency

AI understanding

Jobbeschreibung

Who You’ll Become

A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As part of the sales team, a Solution Advisor is the subject matter expert responsible for functional and technical knowledge within the sales cycle. They provide deal support by participating in discovery sessions, executive meetings, and presentations, and deliver software demonstrations that help the customer understand SAP’s unique value proposition. In addition to deal support, they participate in marketing events, design thinking sessions, and collaborate with the broader sales team to identify whitespace opportunities at existing accounts.

What You’ll Do

As a Solution Advisor within the SAP Academy for Customer Success, you will:

• Successfully complete a 10‑month program that strengthens a foundation for a successful customer‑facing career at SAP.
• Participate in experiential learning opportunities with colleagues worldwide and acquire a wide variety of business, industry, and SAP solution skills while working with emerging technologies.
• Receive on‑the‑job training under the mentorship of a senior Solution Advisor and work with customers to gain real‑world experience and skills necessary to guide customers through their Digital Transformation journey.

After successful completion of the program, you will lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation, create and deliver high‑impact software demonstrations, and provide demand generation support through marketing events and deal execution support by responding to request for proposals.

What You Bring

• 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/solutions, and customer‑facing skills.
• Technical and business process knowledge, combined with hands‑on experience using relevant technologies and industry‑standard tools to support solution delivery and operational efficiency.
• A cooperative and productive approach to working relationships, internally and externally.
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics to identify business problems solvable with AI.
• Strong business acumen, including demonstrated knowledge of business processes and/or industries.
• Proficiency in English and German to engage with our global network.
• AI focus areas: AI Adoption Mindset, Agentic AI Day‑to‑Day Practice, and Context Engineering.
• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast‑paced, evolving environment.
• Strong problem‑solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
• A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results‑oriented approach and the courage to take initiative.

Program Details

The SAP Academy for Customer Success is a global development program designed for talent early in their career. The program runs for 10 months, starting March 2027, with the recruitment process expected to be completed by December 2026. Participants will spend four weeks, spread across two trips, in San Ramon, California, as part of the immersive portion of the program.

About SAP Academy for Customer Success

The Academy offers a three-year journey that drives accountability and enhances productivity, enabling graduates to make a quick impact in customer‑facing roles while fostering career longevity and leadership potential.

Equal Employment Opportunity

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. SAP is committed to equal employment opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. For assistance with the application process, contact Recruiting Operations Team: [e-mail].