Service Technician (Deployment Support)

Who is Hiring; Zürich; On-site; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Stock options

Team trips

Gym membership

Team meals

Job summary

Mimic Robotics is seeking a hands-on Service Technician (Deployment Support) to scale deployment of wearable systems across partner sites in Europe. You will be the frontline responder for downtime, remote diagnostics, and field operations from Zurich HQ.

We consider full-time roles with flexibility for part-time or internship. A strong Linux background, valid European driver’s license, and willingness to travel are essential for field support and production uptime.

Qualifications

• Educational foundation or practical experience in Robotics, Computer Science, Electrical Engineering, or a closely related technical field.
• Linux proficiency with command-line troubleshooting and diagnostics.
• Driver's license and willingness to travel to partner sites within Europe.
• Strong uptime/field-service mindset for production environments.
• Calm, structured problem solver with good customer communication under pressure.
• Nice to have experience in technical customer support, field engineering, or hardware-in-the-loop debugging.

Responsibilities

• Frontline System Triage & Remote Support: act as first contact for downtime incidents; diagnose remotely and resolve issues quickly.
• On-Site Field Interventions: visit partner sites for installation, hardware troubleshooting, calibration, and hands-on maintenance.
• Customer Interface & Access Coordination: guide client teams through remote access procedures.
• Proactive Operational Upkeep: conduct regular health checks and verify data quality during downtime to prevent field issues.
• Feedback Loop to R&D: document edge cases and patterns to inform engineering teams.

Skills

Robotics background

Linux

Driver's license

Field readiness

Uptime mindset

Structured problem solving

German

Wearable hardware

Tools

SSH

Diagnostic tools

Camera vision systems

Job description

mimic robotics is a frontier physical AI company building the full stack of general-purpose dexterous manipulation. Founded in 2024 by ETH Zurich researchers, mimic pioneered Video-Action Models for robotics while also developing in-house dexterous hand hardware. Our growing team brings together world-class researchers working across our offices in Zurich and San Francisco.

About the Role

As Mimic Robotics scales deployment of our wearable systems across key industrial partner sites in Europe, we are looking for a hands-on Service Technician (Deployment Support) to help us maintain rock-solid system uptime. This role will entail acting as our frontline responder for system downtime, remote diagnostic support, and field operations. You will be the technical backbone keeping our deployed systems running smoothly - getting on the phone to diagnose hardware and software issues remotely and where necessary or heading into the field for hands-on support. Whilst we’re primarily targeting a full time hire, we would also consider suitable applicants that could provide support in this role on a part-time or on an internship basis.

Responsibilities

• Frontline System Triage & Remote Support Act as the first point of contact for downtime incidents across deployed sites; perform remote diagnostics, analyze system logs, identify and resolve issues rapidly.
• On-Site Field Interventions Perform day-trip visits to partner sites for physical installation, hardware troubleshooting, system calibration, and hands-on maintenance.
• Customer Interface & Access Coordination Guide client technical teams smoothly through active remote access procedures.
• Proactive Operational Upkeep Conduct regular system health checks, review diagnostic logs, and perform data quality verifications during downtime to prevent field issues before they occur.
• Feedback Loop to R&D Document edge cases, recurring fault patterns, and hardware behaviors in the field to provide clean technical context back to our engineering and development teams.

What You Bring

• Technical Background Educational foundation or practical experience in Robotics, Computer Science, Electrical Engineering, or a closely related technical field.
• Linux Fluency Strong, hands-on comfort navigating Linux terminals, running CLI diagnostic tools, reviewing system logs, and troubleshooting network/system issues remotely via SSH.
• Field Readiness Possess a valid European driver’s license and the flexibility to make frequent day trips to customer sites within a few hours travel time from our Zurich HQ.
• Operational & Uptime Mindset A strong drive for keeping systems running reliably in real-world production environments, with a preference for field problem-solving over R&D software development.
• Structured Problem Solver Calm and methodical under pressure when facing site downtime, with strong customer communication skills.
• Nice to Have Prior experience in technical customer support, field application engineering, or hardware-in-the-loop debugging. Hands-on familiarity with camera vision systems, embedded systems, or wearable hardware setups. German at C level (for on-site interactions).

What We Offer

We offer a total compensation package including a competitive yearly base salary and a strong stock option package to make you part of our shared success. You will work with the founders from day one, shaping the company and participating in its success from its early stages. Surprise team trips, free gym and sports subscription, joint breakfasts and dinners and other exciting team activities. You will have the opportunity to shape a robotics & AI company from the ground up. In flat hierarchies you will work directly with the founders and some of the best talent in the robotics space. At mimic, you are accepted for who you are. As part of our ongoing journey towards creating a diverse and inclusive environment we encourage everyone to apply and we are looking forward to you bringing along your knowledge, personal experiences, and fresh perspectives.