Service Coordinator (m / w / d)

LHH; Zug; Vor Ort; CHF 65’000 - 85’000; Vollzeit

Zusammenfassung

A leading service organization in Zug is seeking a proactive Service Coordinator to manage service calls and optimize resource allocation. The ideal candidate will have proven scheduling experience in a technical environment, strong organizational skills, and fluency in German. This role includes responsibilities such as supporting resource planning, acting as a key link between departments, and ensuring customer satisfaction. The job offers a full-time position with a planned duration of one year.

Qualifikationen

• Experience in scheduling in a technical or medical-technical environment is required.
• Conversant in CRM systems and proficient with MS Office or gSuite.
• Fluency in German and good English skills are necessary.

Aufgaben

• Coordinate urgent service calls and manage service requests.
• Support resource planning for various maintenance tasks.
• Act as a link between customers, Customer Service, and Sales.
• Optimize CRM and manage service delivery processes.
• Monitor capacity to avoid bottlenecks and design solutions.
• Maintain strong business relationships with customers.

Kenntnisse

Scheduling

Organizational skills

Stress resilience

Data affinity

Customer-oriented mindset

Ausbildung

Commercial or technical vocational background

Tools

CRM systems

MS Office

gSuite

Jobbeschreibung

We are looking for a proactive individual for our service organization as a Service Coordinator (m / f / d). You will act as the central control point and contribute significantly to optimal resource allocation and the highest customer satisfaction in hospital and laboratory environments.

The ideal candidate has proven experience in scheduling in a technical environment. Strong organizational skills, stress resilience, and the ability to prioritize are essential. In addition, advanced knowledge of CRM systems as well as MS Office or gSuite is required. A strong data affinity and quality orientation are also key attributes. Fluent German and good English skills complete the profile.

Tasks & Responsibilities

• Short‑term scheduling: Coordination of urgent service calls for medical‑technical systems and management of internal and external service requests
• Long‑term planning: Support resource planning for maintenance, modifications, and installations; assist with absence, vacation, and on‑call scheduling of service technicians
• Interface management: Act as a key link between the customer, Customer Service, and Sales
• Process control: Optimal use of CRM and other tools to manage service delivery; continuous process optimisation and active participation in projects
• Capacity management: Monitor and help design measures to avoid personnel or technical bottlenecks
• Customer focus: Act with a customer‑oriented mindset and maintain business relationships

Your Profile

• Ideally a commercial or technical vocational background
• Proven experience in scheduling in a technical or medical‑technical environment
• Strong organisational skills, stress resilience, and prioritisation ability
• Proficient in CRM systems and MS Office or gSuite
• Strong data affinity and high quality orientation
• High social competence and confidence, even in stressful situations
• Strong assertiveness
• Excellent German (fluent) and good English; ideally good knowledge of French or Italian

General Information

• Start Date: ASAP
• Latest Possible Start Date: 01/05/2026
• Planned Duration of Employment: 1 year
• Workplace: Rotkreuz
• Workload: 100%