Senior Tech Lead - Data Apps & BI Reliability

EPAM Systems; Zürich; Hybrid; CHF 140,000 - 190,000; Full time

Benefits offered by this job

5 weeks vacation

ESPP: Employee Stock Purchase Plan

Enhanced parental leave

Pension plan

Sickness allowance insurance

Employee assistance program

Travel medical/accident insurance

Learning and certifications

Job summary

EPAM Systems in the Zurich area is seeking a Technical Lead to act as the senior technical authority for production health, reliability and incident resolution across data services and BI platforms. You will join an international delivery team and collaborate with Data Architects, BI Engineers and Data Reliability Engineers to ensure resilience, performance and compliance of business-critical data systems.

This role focuses on incident command, RCA, monitoring and runbook standards.

Qualifications

• 6+ years in data or BI engineering with senior lead experience.
• Proven leadership in production support and incident management.
• Fluent in English (B2+).
• Experience with Power BI dashboards and reporting operations.
• Hands-on with monitoring/observability tools.

Responsibilities

• Serve as the senior technical escalation point for incidents across Data Applications, BI and visualization domains.
• Lead P1/P2 incident resolution, conduct root cause analysis and coordinate fixes among cross-functional teams.
• Define and maintain Run technical standards including monitoring, alert thresholds, runbooks and on-call processes.
• Review and approve production changes, including releases and dashboard/report updates.
• Identify reliability gaps, prioritize remediation and build automation backlog for Run operations.
• Mentor Data Engineers and BI Engineers, setting a high technical standard.
• Report on production health, RCA trends and reliability metrics to the Data Program Manager.
• Drive adoption of observability and incident management best practices across teams.

Skills

Data/BI engineering

Leadership

Incident management

Mentoring

Observability

English proficiency

Tools

Power BI

Monitoring tools

Runbooks

Job description

EPAM Systems in the Zurich area is seeking a Technical Lead to act as the senior technical authority for production health, reliability and incident resolution across data services and BI platforms. You will join an international delivery team and collaborate with Data Architects, BI Engineers and Data Reliability Engineers to ensure resilience, performance and compliance of business-critical data systems.

This role focuses on incident command, RCA, monitoring and runbook standards.