Senior Support Engineer - Microsoft Workplace & VDI - Level 2/3 (m/f/x)

Ekkiden; Genf; Vor Ort; CHF 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

Health insurance (GEREP)

Meal vouchers (Swile card)

Zusammenfassung

Ekkiden in Geneva is seeking a Senior Microsoft Workplace & VDI Engineer to reinforce a Level 2/3 support team. You will own Microsoft workspace environments, VDI platforms, endpoint security, monitoring and automation to ensure a secure, high-performance end-user experience.

You’ll mentor Level 1 teams, deploy Horizon Workspace ONE and Entra ID, manage Intune, OS patches and CI/CD integration, and contribute to knowledge sharing across L1-L3 teams.

Qualifikationen

• Strong background in Microsoft workplace technologies: Windows, Intune/SCCM, Teams, Entra ID, Exchange, Outlook.
• Proven hands-on experience with Omnissa / VMware EUC (Horizon, Workspace ONE, UEM).
• Solid expertise in monitoring, troubleshooting, and performance optimization.
• Advanced PowerShell scripting skills.
• Good understanding of CI/CD tools and GitHub; Terraform is a plus.
• Experience with ITSM tools (ServiceDesk+) and MDM solutions.

Aufgaben

• Handle Level 2 & Level 3 incidents and requests, with a focus on complex and high-impact issues.
• Support and mentor Level 1 teams, especially on Microsoft services (Outlook, Exchange, Teams).
• Administer and evolve the Omnissa (VMware EUC) ecosystem: Horizon, Workspace ONE, UEM (VDI/DaaS & endpoints).
• Manage and optimize the Microsoft stack: Windows 10/11, Intune/SCCM, Entra ID, Teams.
• Ensure stability, security, and compliance across workstations and mobile devices.
• Develop and maintain PowerShell automation scripts.
• Contribute to CI/CD pipelines using GitHub for infrastructure and workplace automation.
• Exposure to Terraform or Infrastructure as Code is a strong plus.
• Apply testing and validation processes to guarantee deployment quality.
• Work with ServiceDesk+ (ITSM) for incident, change, and problem management.
• Produce clear, structured documentation: runbooks, procedures, and technical guides.
• Actively contribute to knowledge sharing across L1/L2/L3 teams.

Kenntnisse

Windows 10/11

Intune/SCCM

Teams

Entra ID

Exchange/Outlook

Omnissa/VMware EUC

Monitoring

PowerShell

CI/CD/GitHub

ITSM/ServiceDesk+

MDM

Terraform (plus)

English Fluent

French Asset

Tools

Omnissa / VMware EUC

Horizon

Workspace ONE

UEM

Jobbeschreibung

Ekkiden is an international consulting group founded in 2019, bringing together an ecosystem of passionate and committed consultants who lead organizational, operational, and technological transformation projects across IT/Digital, Industry/R&D, and Sustainability for large enterprises and SMEs in France, Switzerland, Spain, and Germany.

The Role

For one of our major clients in Geneva, we are looking for a Senior Microsoft Workplace & VDI Engineer to reinforce a skilled Level 2 support team (4 people).

This is a 100% on-site, hands-on role with real ownership. You will act as the technical reference for Microsoft environments, VDI platforms, endpoint security, monitoring, and automation, ensuring a high-performance, secure, and seamless end-user experience.

If you enjoy solving complex issues, optimizing systems at scale, and working close to the business, this role is for you.

Responsibilities

Modern Workplace & Infrastructure Support

• Handle Level 2 & Level 3 incidents and requests, with a focus on complex and high-impact issues.
• Support and mentor Level 1 teams, especially on Microsoft services (Outlook, Exchange, Teams).
• Administer and evolve the Omnissa (formerly VMware EUC) ecosystem: Horizon, Workspace ONE, UEM (VDI/DaaS & endpoints).
• Manage and optimize the Microsoft stack: Windows 10/11, Intune/SCCM, Entra ID, Teams.
• Ensure stability, security, and compliance across workstations and mobile devices.

Monitoring, Performance & User Experience

• Administer on-premise monitoring tools for infrastructure health and capacity.
• Deploy and operate user experience monitoring solutions (ControlUp or equivalent).
• Diagnose performance bottlenecks and optimize infrastructure paths.
• Implement automated performance benchmarks and integrate them into monitoring systems.

Identity, Security & Deployments

• Configure and manage Entra ID (Azure AD), access policies, and identity services.
• Administer Microsoft Teams for secure, reliable collaboration.
• Design and execute OS, application, and patch deployment strategies.
• Apply endpoint security and compliance best practices.

Automation & Engineering Practices

• Develop and maintain PowerShell automation scripts.
• Contribute to CI/CD pipelines using GitHub for infrastructure and workplace automation.
• Exposure to Terraform or Infrastructure as Code is a strong plus.
• Apply testing and validation processes to guarantee deployment quality.

Service Management & Knowledge Sharing

• Work with ServiceDesk+ (ITSM) for incident, change, and problem management.
• Participate in MDM / cmdm administration for endpoint and mobile security.
• Produce clear, structured documentation: runbooks, procedures, and technical guides.
• Actively contribute to knowledge sharing across L1/L2/L3 teams.

What We’re Looking For

Technical Expertise

• Strong background in Microsoft workplace technologies: Windows, Intune/SCCM, Teams, Entra ID, Exchange, Outlook.
• Proven hands-on experience with Omnissa / VMware EUC (Horizon, Workspace ONE, UEM).
• Solid expertise in monitoring, troubleshooting, and performance optimization.
• Advanced PowerShell scripting skills.
• Good understanding of CI/CD tools and GitHub; Terraform is a plus.
• Experience with ITSM tools (ServiceDesk+) and MDM solutions.

Experience

• 15+ years of professional experience.
• Strong track record in L2/L3 support within on-premise or hybrid environments.
• Comfortable acting as a technical authority and escalation point.

Languages

• English: Fluent
• French: Strong asset

What We Offer

• Join us at the right time to carve out your place within a fast-growing organization
• Diverse projects in a challenging environment, allowing you to make a real impact on the business
• The opportunity to work autonomously and proactively, growing together as a team
• A career path tailored to your personality, both in terms of role and location
• Continuous, high-standard training to unlock your full potential
• A performance-driven culture with attractive performance bonuses
• Comprehensive health insurance (GEREP) and meal vouchers (Swile card)

What does the recruitment process look like at Ekkiden?

At Ekkiden, we are committed to delivering a positive experience for every candidate.

Initial contact:

Our recruitment team will get in touch with you to discuss your motivations and expectations.

Interviews:

You will attend one or two interviews with our Business Managers, depending on the role you are applying for.

Client meeting:

Finally, you will have the opportunity to meet the client.

While this is our standard recruitment process, we may adapt it depending on specific circumstances.

You can also discover all our job opportunities on our website

https://jobs.ekkiden.com/