Senior Customer Success Manager (Geneva)

Kpler; Genf; Vor Ort; CHF 80’000 - 100’000; Vollzeit

Zusammenfassung

A leading data solutions provider in Geneva is seeking a Customer Success Manager to build and nurture relationships with strategic clients. The ideal candidate should have over 3 years of customer success experience, preferably within the commodities or energy sectors. Responsibilities include onboarding clients, developing engagement campaigns, and collaborating with internal teams to improve client satisfaction. This role offers a dynamic work environment where customer-driven solutions are prioritized.

Qualifikationen

• 3+ years of customer success experience in relevant fields.
• Ability to build trust with partners.
• Proactive and able to work independently and collaboratively.

Aufgaben

• Build and nurture relationships with strategic clients.
• Deliver seamless onboarding experiences.
• Develop tailored engagement campaigns to drive client adoption.

Kenntnisse

Customer success experience in Commodities, Energy, Shipping, Fintech

Experience with large clients

Strong relationship building

Organizational skills

Communication with technical and non-technical audiences

Experience with Salesforce

Empathy and active listening

Tools

Salesforce

Jobbeschreibung

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.

Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape.

You will help customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering. Everyday is different for a Kplerian CSM!

Key Responsibilities

• Build and nurture strong, proactive relationships with our strategic clients in Geneva.
• Deliver seamless onboarding experiences, ensuring clients are set up for success.
• Develop and execute tailored engagement campaigns to drive adoption, improve user experience, and increase platform utilization.
• Provide expert support through email, calls, and in-person meetings—becoming the go-to resource for all client questions related to Kpler data and workflows.
• Regularly surface insights and usage trends, identifying opportunities to better align Kpler’s solutions with client objectives (e.g., voyage planning, competitive analysis, risk mitigation).
• Actively collaborate with Sales to uncover expansion opportunities and support renewals through data-backed impact narratives.
• Liaise with Product and Engineering teams to translate client feedback into actionable product enhancements.
• Maintain detailed records in Salesforce, including engagement plans, success metrics, and renewal risks.

Skills and Experience

• 3+ years customer success experience in Commodities, Energy, Shipping, Fintech
• Experience working with a portfolio of large clients.
• Outgoing, personable and client-focused, with the ability to build trust with partners.
• Highly organised, proactive, and able to work independently and collaboratively.
• Has the ability to articulate technical concepts with both technical and non-technical audiences.
• Experience with CRM tools like Salesforce.
• Someone who is empathic, listens and understands the customer’s needs through strong relationship building.
• Genuinely care about your clients and take ownership of projects.
• Experience with programming languages is not mandatory to this role however experience working with APIs, Data structures and other technical concepts is greatly advantageous.

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you’ve found your ideal destination. Are you ready to embark on this exciting journey with us?

We make things happen

We act decisively and with purpose, going the extra mile.

We build together

We foster relationships and develop creative solutions to address market challenges.

We are here to help

We are accessible and supportive to colleagues and clients with a friendly approach.

Our People Pledge

Don’t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don’t match 100% of the job requirements. Don’t let the confidence gap stand in your way, we’d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.

Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.

By applying, I confirm that I have read and accept the Staff Privacy Notice.