Sales Support Specialist - Customer Support (m/f/d) (80-100%)

Accelleron Schweiz AG; Baden; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Canteen

Childcare

Modern office, smart working

Flexible working model

Attractive holiday plan

Employee assistance program

Zusammenfassung

Accelleron in Baden, Switzerland, seeks an experienced Order Fulfillment Specialist to manage international order processing in the spare parts department. You will work on SAP-based order handling, quotations, invoicing, and coordination with logistics, across multilingual teams.

Strong SAP SD and MS Office skills, plus excellent planning and customer focus, help ensure timely delivery and compliance. On-call duties are required a few times yearly.

Qualifikationen

• Commercial or technical apprenticeship with additional training in a commercial field.
• Several years of professional experience.
• Fluent in English and German.
• Proficient in SAP SD and MS Office.
• Strong planning and organizational skills.
• Customer-oriented with good communication.
• Flexible and team-oriented.
• Willing to perform emergency service as scheduled.

Aufgaben

• Provide international service center support, in English and German.
• Process technical and commercial orders in SAP.
• Prepare and follow up quotations.
• Handle e-business transactions and invoicing.
• Coordinate with logistics and workshop on materials delivery.
• Create export and transit documents in SAP GTS.
• Provide shipping documents and assign transport orders.
• Monitor accounts receivable and assist with dunning.
• Handle letters of credit with finance.
• Process customer complaints and insurance cases.
• Organize and monitor return shipments.
• Independent process controlling and continuous improvement.
• On-call duty approximately 6 times per year for 1 week.

Kenntnisse

English fluency

German fluency

SAP SD

MS Office

Planning

Organizational skills

Communication

Customer focus

Teamwork

Flexibility

Emergency service readiness

Ausbildung

Commercial/Technical apprenticeship

Tools

SAP (SD)

MS Office Suite

Jobbeschreibung

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission‑critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting‑edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

In this role you will be responsible for order processing in the spare parts department / Service division based in Baden, Switzerland, ensuring a fast and smooth order fulfillment. This role reports to the Head of Order Fulfillment & Project Management.

Your responsibilities:

• International service center support, including oral and written communication in English and German (ideally also in other foreign languages)
• Technical and commercial order processing in the IT processing system (SAP)
• Preparation and follow‑up of quotations
• Processing of e‑business transactions (purchase orders, order confirmations, and invoices)
• Organization and coordination with logistics and workshop regarding the completion of materials to be delivered
• Creation of export and transit documents in the electronic customs processing system (SAP GTS)
• Provision of shipping documents and assignment of transport orders to freight forwarders
• Invoicing of shipments and creation of credit/debit notes
• Monitoring of accounts receivable and supporting accounting with dunning processes
• Handling of letters of credit in cooperation with the finance department
• Processing of customer complaints, freight forwarder claims, and insurance cases (transport damage, loss of shipments, delays, etc.)
• Organization and monitoring of return shipments
• Independent process controlling (monitoring packing hall inventory, invoicing of deliveries, missing parts, accounts receivable, return processing time, etc.)
• Ensuring continuous process improvement
• On‑call duty (approx. 6 times per year, each for 1 week, 24/7 availability)

Your background:

• Commercial or technical apprenticeship with additional training in a commercial field
• Several years of professional experience
• Interest in technology, particularly in turbochargers
• Fluent English and German
• Good Knowledge of SAP (SD‑Module) and MS‑Office
• Excellent planning and organizational skills
• Sense of responsibility and commitment
• Communication skills and customer orientation
• Flexibility and ability to work in a team
• Willing to perform emergency service according to the operation schedule

Your benefits:

• Canteen
• Childcare
• Modern office, smart working
• Flexible working model
• Attractive holiday plan
• Employee assistance program

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Job Family Group:

Marketing, Sales, Product Management