SaaS Customer Success Manager — Enterprise Deployments

TeamViewer; Genf; Vor Ort; CHF 95.000 - 130.000; Vollzeit

Benefits dieser Stelle

Onsite onboarding

Competitive compensation

Company stocks and regular salary/bono

Private pension top-up (BAV)

Public transport friendly offices

Work From Abroad Program

Team events

Diversity value focus

Zusammenfassung

TeamViewer in Geneva is seeking a dynamic Customer Success Manager (SaaS) to ensure client success and drive ongoing deployments across our product portfolio. You will manage relationships with stakeholders, deliver trainings and coordinate with support, sales engineering, and PM teams to resolve issues while advocating for customer interests.

You will monitor customer health metrics, drive usage and value, and align with Product and Marketing to extend our digital workplace solutions.

Qualifikationen

• Degree in computer science, information systems, or similar education with IT-related background.
• Fluency in English and German is required.
• Experience working with customers and communicating at all levels.
• Experience advocating for customers and building relationships with key accounts.
• Experience with managing projects and programs.
• Experience delivering enterprise software solutions is a plus.
• Willingness to visit enterprise customers.

Aufgaben

• Establish relationships with stakeholders, coordinate project teams, engage with assigned customers and identify opportunities for deployment or cross-sell.
• Deliver trainings, product demonstrations, deployment projects or troubleshooting sessions as needed.
• Collaborate with support, sales engineering and technical PM teams to resolve issues promptly.
• Champion the voice of the customer internally; monitor health metrics and drive usage/value of TeamViewer solutions.
• Support executive alignment with customers and connect feedback to Product & Marketing.
• Develop customer champions to evangelize within and beyond the customer organization.

Kenntnisse

English fluency

German fluency

Customer collaboration

Project management

Enterprise software

Ausbildung

Degree in computer science / IT

Jobbeschreibung

TeamViewer in Geneva is seeking a dynamic Customer Success Manager (SaaS) to ensure client success and drive ongoing deployments across our product portfolio. You will manage relationships with stakeholders, deliver trainings and coordinate with support, sales engineering, and PM teams to resolve issues while advocating for customer interests.

You will monitor customer health metrics, drive usage and value, and align with Product and Marketing to extend our digital workplace solutions.