Robotics Field Engineer, RIVR

RIVR Technologies AG; Zürich; Vor Ort; CHF 100.000 - 160.000; Vollzeit

Zusammenfassung

RIVR Technologies AG in Zürich, part of Amazon, is seeking a Robotics Field Engineer to bridge our advanced robotics tech with real-world deployments and doorstep deliveries.

You will serve as the Tier 2 escalation point, perform RCA on field failures, debug live robots, and feed field insights to QA and Product for robust test coverage.

Travel up to 50% and collaborate with cross-functional teams to keep robots ready and improve the deployed system.

Qualifikationen

• Proficiency in C++ and Python for debugging and scripting.
• Hands-on troubleshooting of robotic hardware and electromechanical systems.
• Experience with ROS2 and robotics software frameworks.
• Ability to analyze robot logs and diagnose sensors, connectivity, and control systems.
• Excellent English communication for cross-functional feedback.
• Willingness to travel up to 50%.

Aufgaben

• Serve as Tier 2 escalation point for field operations interfacing with Amazon last-mile teams to resolve complex system issues.
• Perform deep-dive Root Cause Analysis (RCA) on field failures to identify hardware, software, or environmental causes.
• Debug and implement quick technical fixes to maintain a target 1:5 engineer-to-robots ratio.
• Collaborate with QA to provide real-world input for test cases and edge-case coverage.
• Lead operational readiness and optimization of deployed robots across diverse sites.
• Develop and maintain technical documentation, troubleshooting guides, and SOPs for Field Technicians.
• Translate field-identified issues and RCA insights into structured requirements for the product roadmap.

Kenntnisse

C++

Python

English communication

Field troubleshooting

Codebase navigation

Willing to travel 50%

Ausbildung

Engineering degree (Robotics, Mechanical, Electrical) or Computer Science

Tools

ROS2

Robotics frameworks

Jobbeschreibung

RIVR, part of Amazon is a robotics team pioneering Physical AI through real-world deployment and doorstep deliveries. Founded in 2024 as an ETH Zurich spin-off, RIVR developed wheeled-legged robots designed to operate in complex, unstructured environments such as stairs, gates, doors, and uneven urban terrain. We believe that achieving general physical intelligence requires solving real customer problems in the real world, where robots can learn by gathering rich operational data at scale.

As we continue to grow, we're searching for a Robotics experienced field engineer.

As a Robotics Field Engineer at RIVR, you will be the critical link between our advanced robotics technology and real-world deployment. You will serve as Tier 2 technical support, acting as the primary interface for other Amazon teams when complex issues arise in the field. This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and enjoys the challenge of debugging hardware and software in live environments. Beyond troubleshooting, you will play a strategic role in our development cycle by providing real-world operational insights to our QA teams, ensuring our test cases reflect the unpredictable nature of the field.

Key job responsibilities

• Serve as the Tier 2 technical escalation point for field operations, interfacing directly with Amazon last-mile teams to resolve complex system issues.
• Perform deep-dive Root Cause Analysis (RCA) on field failures to identify whether issues stem from hardware, software, or environmental factors.
• Execute debugging and perform quick technical fixes to maintain a target ratio of 1 engineer to 5 robots.
• Collaborate with QA Engineers to provide real-world input for the design of full-system test cases, ensuring field edge cases are captured.
• Lead the operational readiness and optimization of RIVR's deployed robots, ensuring seamless integration across diverse sites.
• Develop and maintain technical documentation, troubleshooting guides, and Service & Support SOPs for Field Technicians.
• Act as the technical bridge to Product and Engineering teams, translating field-identified issues and RCA insights into structured requirements for the product roadmap.

BASIC QUALIFICATIONS

• Strong proficiency in C++ and/or Python for debugging and scripting.
• Proven experience working with ROS2 and robotics frameworks.
• Hands-on experience troubleshooting real robot hardware and complex electromechanical systems.
• Proven ability to navigate complex codebases and robot logs to perform systematic diagnostics on sensors, connectivity, and control systems.
• Exceptional communication skills in English, with the ability to translate technical root causes into actionable feedback for non-technical stakeholders.
• Willingness to travel 50%
• A degree in Engineering (Robotics, Mechanical, Electrical), Computer Science, or a related technical field.

PREFERRED QUALIFICATIONS

• Prior experience in a Tier 2 or Tier 3 support role within robotics or industrial automation
• Experience with Amazon operations or similar last-mile delivery ecosystems.
• A proactive mindset geared toward "leveling up" team technical capabilities and operational efficiency.