Responsable des relations commerciales IT

Jobup; Zürich; Vor Ort; CHF 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

Hybrid/Hybrid work options

Zusammenfassung

Deloitte Schweiz seeks a Business Relationship Manager to partner with lines of business and align IT strategy with business needs. You will own strategic relationships, manage expectations, and drive service improvements across IT.

The role requires strong stakeholder engagement across departments and excellent communication at all levels. Join an established IT team focusing on service management, governance, and lifecycle optimization.

Qualifikationen

• Degree level or qualified by experience, ITIL and project management qualification.
• Ability to gain credibility and trust with stakeholders and IT teams alike.
• Must be comfortable multitasking with ability to work on and prioritize several tasks at once.
• Must be diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders.
• Ability to communicate effectively at all levels of the business, and with both technical and non-technical people.
• Passion for technology and experience of working with(in) an IT department.
• Experience of stakeholder relationship building and management at different levels of an organisation.
• Strong understanding of IT service, service levels and service level management processes.

Aufgaben

• Be fully aware and comfortable with assigned line of business strategy.
• Establish and manage key stakeholder relationships and manage expectations.
• Identify potential service improvement opportunities and work proactively with the Business and ITS teams to action them.
• Drive business analysis as part of idea and demand management.
• Coach business driven IT projects in terms of governance and delivery gates (waterfall methodology)
• Contribute to BRM team ongoing development.
• Work with Service Owners and Service Management to shape our service portfolio and service lifecycle.

Kenntnisse

Stakeholder management

Communication

Multitasking

Diplomacy

Influencing

Ausbildung

Degree level or qualified by experience

ITIL qualification

Project management qualification

Jobbeschreibung

Basic information

Business line: Internal Client Services

City: Zurich

Experience level: Experienced

Working time percentage: 80% - 100%

Date published: 29-Sep-2026

Req #: 25260

Job description

Our IT team is looking for you!

The Business Relationship Manager (BRM) plays a key role in partnering with the lines of business to ensure IT strategy aligns with business strategy and IT services enable business services.

You will be joining an already established and growing team which has made great strides in bridging the gap between the business and IT. You will build and maintain relationships at all levels with particular focus on Partners, taking responsibility for owning the strategic relationship with your assigned line of business.

Within IT, you will be expected to forge close relationships with key IT stakeholders (Service Management, Service Owners, Change Delivery and IT Leadership). Through these relationships you will be expected to gain an understanding of how IT Services are managed and maintained.

How you can make an impact

• Be fully aware and comfortable with assigned line of business strategy.
• Establish and manage key stakeholder relationships and manage expectations.
• Identify potential service improvement opportunities and work proactively with the Business and ITS teams to action them.
• Drive business analysis as part of idea and demand management.
• Coach business driven IT projects in terms of governance and delivery gates (waterfall methodology)
• Contribute to BRM team ongoing development.
• Work with Service Owners and Service Management to shape our service portfolio and service lifecycle.

Who we are looking for

• Degree level or qualified by experience, ITIL and project management qualification.
• Ability to gain credibility and trust with stakeholders and IT teams alike.
• Must be comfortable multitasking with ability to work on and prioritize several tasks at once.
• Must be diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders.
• Ability to communicate effectively at all levels of the business, and with both technical and non-technical people.
• Passion for technology and experience of working with(in) an IT department.
• Experience of stakeholder relationship building and management at different levels of an organisation.
• Strong understanding of IT service, service levels and service level management processes.

Careers at Deloitte. Choose your impact.

At Deloitte, your ideas create impact and spark meaningful change for our clients, people and society. Your unique expertise, background and perspective help us find new ways into the most complex challenges so we can brighten the futures of those our work affects. At Deloitte, you can build a career that inspires and energises you. At Deloitte, you can choose your impact.

In Switzerland, we provide industry-specific services in the areas of Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions Advisory, and Technology & Transformation. With close to 3,000 employees at six locations, we serve companies and organisations of all sizes in all industry sectors. We offer meaningful and challenging work, an inclusive and supportive environment where you can be your best self and where you will never stop growing. You will benefit from flexible and hybrid working conditions, wellbeing and parental programmes as well as many opportunities to connect, collaborate and learn.

Join us and become part of a global network of like-minded people dedicated to making a difference, whether by addressing climate change or improving 100 million futures by 2030. Want to know more about opportunities at Deloitte? Visit www.deloitte.com/ch/careers.

We consider all qualified applicants for employment regardless of race, ethnicity, religious beliefs, gender, sexual orientation, gender identity, national origin, age or disability, in accordance with applicable law.

We do not accept applications from recruitment agencies for this position.

© 2026. For information, contact Deloitte AG. All rights reserved. Deloitte AG is an equal opportunities employer.