Mission
- To define & develop the strategy for the Community team in being the connective tissue for all our projects & participants, and ensure effective delivery across the entire team
- Empower & enable all projects & participants across our ecosystem and ensure they are effectively supported and best set up to succeed
- To champion the NEAR ecosystem across the entire Foundation, internally & externally, and ensure we are ecosystem focused in all that we do
Outcomes
What specific outcomes are we looking for this hire to achieve in their first 12-18 months? 5-8 specific and important goals that support the mission, ranked by order of importance; outcomes also influence what needs to report to them to be successful?Go deeper and also address the problem (s) this person will be solving.
- Define & implement a go-forward strategy & vision for the Community team and approach for NEARs ecosystem of communities
- Work collaboratively across the Foundation & ecosystem to grow the size & engagement levels of our social & community channels
- Define ecosystem level KPIs, including a deep understanding of ecosystem health, and develop initiatives to support their performance / development
- Develop a suite of self-serve tools & resources to best support our community, reducing the need for 121 support
- Be the champion for all our ecosystem projects, both internally & externally, ensuring we all speak through the voice of our projects & participants
- Partner with the wider Foundation, especially the Product, Marketing, BD & Funding teams, to develop a strong feedback loop between the Foundation & the ecosystem
- Lead and inspire a team of 10 Community Leads & Moderators
Competencies
Flowing out from the mission and outcomes, competencies articulate how we expect this person to operate in achieving the goals.
- Strong experience of building and growing successful online communities, preferably web3 communities
- Proven track record in building and leading high performing teams
- Excellent communication skills
- Able to work with a complex network of technical and non-technical people as stakeholders
- Strong knowledge of blockchain technology, decentralized applications, and the ways in which communities and ecosystems form around them
- Experience in managing social media platforms preferred