QC & Remediation Lead for Onboarding & Reviews

Swissquote; Schweiz; Remote; CHF 150,000 - 210,000; Full time

Job summary

Swissquote, Switzerland’s leading digital bank, seeks an Associate Director for Quality Control & Remediations to lead the QC & Remediations team across onboarding and existing clients, aligning with BRM standards and strategic priorities.

You will oversee final quality checks, guide remediation exercises from audits, report trends to senior management, and partner with Compliance, Legal and Institutional Sales to reduce return rates while developing the team.

Qualifications

• 5–7 years in client onboarding, KYC/AML, or compliance operations.
• Prior leadership or team lead experience preferred.
• Strong knowledge of Swiss regulations (FINMA, AMLA, CDB) and due diligence standards.
• Experience with remediation exercises and ad-hoc reviews.
• Ability to communicate priorities to technical tooling teams.
• Proven ability to manage audits and prepare business responses.
• Strong risk judgment and independent decision making.
• Ability to handle multiple tasks in a high-volume environment.

Responsibilities

• Direct the QC & Remediations team and drive high-performance culture.
• Oversee second and final QC checks on onboarding and periodic reviews.
• Produce qualitative and quantitative QC reports for senior management.
• Identify gaps from QC results and coordinate training.
• Lead ad-hoc remediation tasks arising from audits or tests.
• Participate in audits and present management responses.
• Contribute to strategic discussions with onboarding and review teams.
• Drive process improvements to reduce return rates.
• Partner with Institutional Sales, Compliance, and Legal.
• Support recruitment and mentor team members.

Skills

Leadership

KYC/AML

Compliance ops

Regulatory knowledge

Audit support

Stakeholder communication

Job description

Swissquote, Switzerland’s leading digital bank, seeks an Associate Director for Quality Control & Remediations to lead the QC & Remediations team across onboarding and existing clients, aligning with BRM standards and strategic priorities.

You will oversee final quality checks, guide remediation exercises from audits, report trends to senior management, and partner with Compliance, Legal and Institutional Sales to reduce return rates while developing the team.