Product Engineer: Surveying Software (Hybrid, Global)

Hexagon Geosystems; Heerbrugg; Ibrido; CHF 110.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working hours

Hybrid working model

Generous bonus system

Training opportunities

Discount programs

Employee events

International culture

Descrizione del lavoro

Hexagon Geosystems in Heerbrugg seeks a Product Engineer (f/m/d) for Surveying Software to support sales teams and partners worldwide and resolve complex software issues. You will test releases, validate new features, and create technical documentation.

You will translate customer feedback into product improvements and collaborate with product managers and developers to refine requirements, applying surveying know-how to enrich software solutions.

Competenze

• Educational background in Surveying, Geomatics, Geodesy, Geoinformatics or Civil Engineering.
• Experience with surveying workflows and technologies such as GNSS, total stations, laser scanning, imaging sensors or field software.
• Strong interest in software products and digital solutions for surveying and construction professionals.

Mansioni

• Provide 2nd level technical support to sales organizations and distribution partners worldwide.
• Analyze and troubleshoot complex software issues and coordinate resolutions with development teams.
• Test software releases and validate new features to ensure high product quality.
• Prioritize support requests and escalate technical issues to appropriate internal teams.
• Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.
• Provide clear step-by-step guidance to resolve technical issues, in writing and verbally.
• Support technical product training for internal and external audiences.
• Contribute to product development by translating customer feedback and field experience into product improvements.
• Define and refine product requirements in collaboration with product managers, developers, and product experts.
• Bring practical surveying knowledge and real-world workflows into continuous improvement of our software solutions.

Conoscenze

Analytical mindset

Strong collaboration

English communication

Structured working style

Curiosity for new technologies

Customer needs understanding

Cross-functional teamwork

Formazione

Surveying

Geomatics

Geodesy

Geoinformatics

Civil Engineering

Strumenti

CAD

GIS

BIM

Geospatial workflows

Descrizione del lavoro

Hexagon Geosystems in Heerbrugg seeks a Product Engineer (f/m/d) for Surveying Software to support sales teams and partners worldwide and resolve complex software issues. You will test releases, validate new features, and create technical documentation.

You will translate customer feedback into product improvements and collaborate with product managers and developers to refine requirements, applying surveying know-how to enrich software solutions.