Product Analyst - Pendo

Jobgether; Schweiz; Remote; CHF 90,000 - 130,000; Full time

Benefits offered by this job

Remote-friendly working environment

Wellness programs

Professional development opportunities

Employee recognition program

Job summary

Jobgether, on behalf of a partner company, is seeking a Product Analyst with Pendo expertise to transform usage data into insights that drive decision-making and customer experience improvements. You will own analytics configuration, dashboards, and reporting while collaborating with an international, remote-friendly team across regions.

The role offers potential growth toward product ownership, with occasional travel to the US, Europe, and Asia, and exposure to Grafana and BI data sources to

Qualifications

• 2–4 years of demonstrable experience in Product Analytics or related roles.
• Hands-on experience with Pendo, including tagging, configuration, dashboards, and reporting.
• Experience developing and maintaining dashboards and recurring analytics for product or business teams.
• Strong analytical and problem-solving skills with ability to translate data into insights.
• Excellent attention to detail and reliability of analytics data.
• Strong communication and collaboration skills with cross-functional stakeholders.
• Proactive, curious, and organized approach to recurring reporting tasks.
• Experience with Grafana, SQL or BI platforms is advantageous but not required.
• Interest in cybersecurity and product development is beneficial.

Responsibilities

• Manage day-to-day operation of Pendo including tagging, configuration, dashboards, reports, and data quality monitoring.
• Build and improve dashboards and reporting tools to show product usage, customer behavior, and feature adoption.
• Ensure new features are properly tagged and measurable for adoption tracking.
• Analyze product usage trends and provide actionable findings to Product Managers.
• Combine Pendo analytics with Grafana and BI data for a comprehensive view of product performance.
• Support leadership reporting with dashboards, recurring reports, and KPI/OKR tracking.
• Collaborate with Product Managers and stakeholders to improve analytics accessibility and reliability.
• Identify opportunities to strengthen analytics processes and data quality.

Skills

Pendo experience

Dashboards & reporting

Analytical thinking

Attention to detail

Communication & collaboration

Proactive & organized

International teamwork

Grafana/SQL/BI tools

Tools

Pendo

Grafana

SQL

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Analyst – Pendo based in Switzerland.

Join a mission-driven cybersecurity organization dedicated to helping businesses and government agencies anticipate, understand, and defend against evolving cyber threats. As a Product Analyst specializing in Pendo, you will support the Product organization by transforming product usage data into actionable insights that improve decision-making and customer experiences. You will take ownership of product analytics configuration, dashboards, reporting, and data quality, helping Product Managers understand customer behavior and measure feature adoption. Working closely with product leadership and cross-functional teams, you will contribute to KPI and OKR tracking while ensuring reliable, accessible, and meaningful product intelligence. This hands‑on role offers the opportunity to collaborate with an international, remote-friendly team operating across multiple regions and cultures. Over time, the position may also evolve toward product ownership, offering opportunities to expand your responsibilities and influence product strategy.

Accountabilities

• Manage the day-to-day operation of Pendo, including tagging, configuration, dashboards, reports, and ongoing data quality monitoring.

• Build, maintain, and improve dashboards and reporting tools that help Product Managers understand product usage patterns, customer behavior, and feature adoption.

• Ensure new product features and capabilities are properly tagged and measurable following release, enabling consistent tracking of adoption and performance.

• Analyze product usage trends, investigate changes or anomalies, and respond to analytical questions from Product Managers with clear, actionable findings.

• Combine Pendo analytics with data from Grafana, business intelligence platforms, and internal systems to provide additional context and a more comprehensive view of product performance.

• Support product leadership reporting by maintaining the dashboards, recurring reports, and measurement processes used to monitor key performance indicators (KPIs) and objectives and key results (OKRs).

• Collaborate with Product Managers and relevant stakeholders to improve the accessibility, reliability, and usefulness of product analytics across the organization.

• Identify opportunities to strengthen analytics processes, reporting consistency, and data quality to support informed product decisions.

• Develop a deep understanding of product capabilities, customer needs, and business priorities, with the potential to take on additional product ownership responsibilities as experience grows.

• Work effectively with international colleagues across different time zones and cultural backgrounds, with occasional travel to the United States, Europe, and Asia as required.

Requirements:

• 2–4 years of demonstrable experience in Product Analytics, Product Operations, or a comparable role.

• Hands‑on experience with Pendo is essential, including product tagging, platform configuration, dashboard creation, reporting, and product usage analytics.

• Proven experience developing and maintaining dashboards, reports, and recurring analytics that support product or business teams.

• Strong analytical and problem‑solving skills, with the ability to investigate customer behavior, identify meaningful trends, and translate data into practical insights.

• Excellent attention to detail and a commitment to maintaining accurate, consistent, and reliable analytics data.

• Strong communication and collaboration skills, with the ability to work closely with Product Managers, product leadership, and cross‑functional stakeholders.

• A proactive, curious, and organized approach to work, with the ability to manage recurring reporting responsibilities while responding to emerging analytical questions.

• Comfort working in a distributed, international environment and collaborating with colleagues from diverse professional and cultural backgrounds.

• Willingness to undertake occasional international travel when required.

• Experience with Grafana, SQL, business intelligence platforms, or other data analytics tools is an advantage but is not essential.

• An interest in cybersecurity, software products, and customer‑driven product development is beneficial.

• The ability to grow into broader product responsibilities, potentially including product ownership, is an advantage.

Benefits:

• Competitive, market‑aligned compensation.

• Remote‑friendly working environment.

• Wellness programs designed to support employee well‑being.

• Employee recognition program celebrating contributions and achievements.

• Professional development opportunities to support continuous learning and career growth.

• Inclusive and collaborative culture centered on people, customers, integrity, and innovation.

• Opportunity to work with an international team in the cybersecurity industry.

• Potential career progression toward product ownership, depending on performance and business needs.

• B2B contractor engagement model, with specific contractual terms and arrangements to be confirmed during the recruitment process.