OT/IoT Cybersecurity Support Engineer

Nozomi Networks; Mendrisio; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Health & Wellness

Financial

Work-Life Balance

Unparalleled Flexible Time-Off

Zusammenfassung

Nozomi Networks is hiring a Technical Support Engineer to deliver post-sales support, resolve complex issues, and collaborate with Product and Engineering teams to improve processes and customer outcomes. The role requires strong Unix, scripting, API integration skills and hands-on experience with security appliances in large environments.

Excellent English communication and a solid foundation in information security are essential.

Qualifikationen

• Experience in customer-facing roles as Technical Support Engineer or Systems Engineer.
• Experience in network security in a support, design, consultancy or operations role.
• Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations.
• Knowledge of common networking, security protocols and applications.
• Detailed technical experience in installations, configuration and operation of security appliances in large complex environments.
• Strong knowledge of information security principles.
• Excellent troubleshooting skills.

Aufgaben

• Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust.
• Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.
• Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
• Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
• Develop and maintain core competency on Nozomi Networksentire product line and technologies.
• Create knowledge base content where none exists while updating existing to correctly position solutions.
• Understanding of critical account infrastructure and technical environments.
• Provide white-glove treatment for critical accounts.
• Replicate and reproduce customer issues in the lab prior to escalating issue internally.

Kenntnisse

Customer-facing experience

Unix Systems

Scripting

API integrations

Networking knowledge

Troubleshooting

English proficiency

Information security principles

FreeBSD

PostgreSQL

Ausbildung

Bachelor’s Degree in Computer Engineering or Computer Science

Tools

FreeBSD

PostgreSQL

Jobbeschreibung

Nozomi Networks is hiring a Technical Support Engineer to deliver post-sales support, resolve complex issues, and collaborate with Product and Engineering teams to improve processes and customer outcomes. The role requires strong Unix, scripting, API integration skills and hands-on experience with security appliances in large environments.

Excellent English communication and a solid foundation in information security are essential.