Onsite Concierge (M/W/X) - Temporary Contract - Verbier

Le Collectionist; Verbier Village; Vor Ort; CHF 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Phone allowance

Liftpass

Insurance

Accommodation

Ski/Board hire

Zusammenfassung

Bramble Ski by Le Collectionist is seeking an Onsite Concierge & Operations Assistant for the winter season in Verbier. You will be the primary contact for guests, coordinating services, overseeing housekeeping, and ensuring flawless property presentation.

This hands-on leadership role requires strong operational skills, discretion, and a passion for luxury hospitality. Weekend work during high season is expected. Fluency in English is required; French or German is a plus.

Qualifikationen

• Minimum 2–3 years' experience in luxury hospitality or concierge roles.
• Confident team leader with excellent interpersonal and communication skills.
• Strong knowledge of luxury service standards and guest expectations.
• Hands-on and adaptable, able to work independently and in a team.
• Calm under pressure with strong problem-solving and organizational skills.
• Fluent in English; French or German is a strong asset.
• Comfortable with scheduling apps, CRM, and POS systems.

Aufgaben

• Serve as the main point of contact for guests from arrival through departure.
• Deliver personalized and discreet service, anticipate guest needs.
• Coordinate in-resort services (transfers, ski lessons, wellness, restaurant bookings).
• Oversee housekeeping and property presentation to high standards.
• Lead front-of-house and housekeeping teams; support operations daily.

Kenntnisse

Luxury hospitality

Team leadership

Interpersonal communication

Guest expectations

Calm under pressure

Adaptability

English fluency

French or German (asset)

Tech tools familiarity

Tools

CRM

POS systems

Scheduling apps

Jobbeschreibung

Onsite Concierge (M/W/X) - Temporary Contract - Verbier

Full-time

Bramble Ski by Le Collectionist is the specialist in exceptional alpine holidays, curating unforgettable stays in some of the world's most prestigious ski destinations. From iconic chalets in the French Alps to exclusive retreats in Switzerland and Austria, Bramble Ski combines breathtaking properties with highly personalised services to create seamless, tailor-made experiences for families and groups.

Every chalet in our portfolio is carefully selected for its character, location and outstanding quality, offering guests the perfect setting to reconnect, celebrate and create lasting memories in the mountains.

Our dedicated local teams and expert concierges take care of every aspect of the journey, allowing guests to focus entirely on enjoying their time together. From private chefs, ski instructors and childcare to helicopter transfers, wellness treatments and exclusive mountain experiences, every stay is thoughtfully designed around each guest's wishes. At Bramble Ski, luxury is defined by effortless service, genuine hospitality and unforgettable moments on and off the slopes.

This position is a 43,5 hours contract 100%) per week - to be filled for a duration of 5 months, starting from 27th of November 2026.

Bramble Ski by Le Collectionist, is looking for a highly motivated and experienced Onsite Concierge & Operations Assistant during the winter season.

As an Onsite Concierge & Operations Assistant, you will be the primary point of contact for our guests, responsible for ensuring every element of their stay exceeds expectations. You will assist overseeing housekeeping, and property presentations are maintained to the highest standard at all times.

This is a hands-on leadership role requiring strong operational skills, discretion, and a genuine passion for luxury hospitality. You’ll be expected to work alongside your team, support them logistically, and demonstrate initiative in a dynamic, guest-focused environment.

Guest Experience & Concierge Services

Act as the main point of contact for all guest requests, from arrival through departure

Deliver personalised and discreet service, anticipating guest needs and preferences

Coordinate in-resort services (transfers, ski lessons, wellness treatments, restaurant bookings, etc.)

Manage feedback and resolve issues proactively to ensure total guest satisfaction

Team Leadership & Daily Operations

Lead and support the front-of-house and housekeeping team within the resort

Oversee daily routines with the Operations team and ensure we uphold Bramble Ski’s hospitality standards

Work closely with the Housekeeping Manager and Chef (where applicable) to ensure seamless guest service

Motivate your team through example, feedback, and active involvement in daily duties

Property Oversight & Logistics

Ensure the properties are always impeccably presented and stocked with necessary supplies

Carry out regular inspections and promptly report or resolve any maintenance or technical issues

Support the team with logistical tasks, such as deliveries, snow clearance coordination, or IT setup

Manage inventories and contribute to smooth changeover days

Communication & Coordination

Serve as the link between guests, resort staff, and central management

Coordinate with the Pre-arrival for seamless guest handovers

Ensure smooth internal communication to maintain high levels of service and operational efficiency

Working Hours and Specific Requirements:

Bramble Ski operates under the CCNT (Swiss hospitality collective agreement). Due to operational requirements, work on Saturdays and Sundays is expected, particularly during high season.

Schedules are organized on a rotating basis and shared at least one week in advance in coordination with the resort team, in line with CCNT working time and rest period regulations.

Overtime is managed in accordance with CCNT rules and compensated either through time off in lieu or payment, as applicable.

All scheduling and compensation practices must remain fully compliant with CCNT requirements, and adjustments will be made where necessary to ensure compliance.

Required skills & experience:

Minimum 2–3 years' experience in luxury hospitality or concierge roles, ideally in chalets, villas, or boutique hotels

Confident team leader with excellent interpersonal and communication skills

Strong knowledge of luxury service standards and guest expectations

Hands-on and adaptable, with the ability to work both independently and as part of a team

Calm under pressure, with excellent problem-solving and organisational skills

Fluent in English; French or German is a strong asset

Comfortable with tech tools (scheduling apps, CRM, POS systems)

Well-presented, professional, and passionate about mountain life and high-end travel

All our positions are open, on an equal skills basis, to employees with specific needs or accommodations related to a disability.

Phone Allowance - up to 100 CHF per month

Organised Liftpass

Organised Insurance - deduction on your net pay (new insurance prices for 2027 will be official in October 2026 and will depend on age and resort)

Organised Accommodation - 1100 CHF deduction from your net pay

Seasonal Ski/Board Hire - subject to availability

• Interview with an HR team member
• Interview with Manager
• Interview with N+2 (manager's manager)
• Reference check