Medical Tech Service Scheduler — Drive Customer Care

LHH; Zug; Vor Ort; CHF 65’000 - 85’000; Vollzeit

Zusammenfassung

A leading service organization in Zug is seeking a proactive Service Coordinator to manage service calls and optimize resource allocation. The ideal candidate will have proven scheduling experience in a technical environment, strong organizational skills, and fluency in German. This role includes responsibilities such as supporting resource planning, acting as a key link between departments, and ensuring customer satisfaction. The job offers a full-time position with a planned duration of one year.

Qualifikationen

• Experience in scheduling in a technical or medical-technical environment is required.
• Conversant in CRM systems and proficient with MS Office or gSuite.
• Fluency in German and good English skills are necessary.

Aufgaben

• Coordinate urgent service calls and manage service requests.
• Support resource planning for various maintenance tasks.
• Act as a link between customers, Customer Service, and Sales.
• Optimize CRM and manage service delivery processes.
• Monitor capacity to avoid bottlenecks and design solutions.
• Maintain strong business relationships with customers.

Kenntnisse

Scheduling

Organizational skills

Stress resilience

Data affinity

Customer-oriented mindset

Ausbildung

Commercial or technical vocational background

Tools

CRM systems

MS Office

gSuite

Jobbeschreibung

A leading service organization in Zug is seeking a proactive Service Coordinator to manage service calls and optimize resource allocation. The ideal candidate will have proven scheduling experience in a technical environment, strong organizational skills, and fluency in German. This role includes responsibilities such as supporting resource planning, acting as a key link between departments, and ensuring customer satisfaction. The job offers a full-time position with a planned duration of one year.