Manager T Desk

Otis Elevator Company; Oberbüren; Hybrid; CHF 110,000 - 150,000; Full time

Job summary

Otis Elevator Company is seeking a hands-on T Desk Manager to build and lead a new T Desk in Switzerland. You will support Mister T colleagues and T desk Sales Administrators in running campaigns, improving follow-up discipline and strengthening the end-to-end repair opportunity process.

You will also use CRM, Power BI and Power Automate to drive visibility and automation. The role focuses on reducing manual effort, increasing process reliability and enabling sales colleagues to spend more time

Qualifications

• Minimum 5 years of relevant experience in service sales support, sales operations or comparable operational support.
• Ability to coordinate a small team or workstream and support junior colleagues.
• Strong process mindset to identify inefficiencies and improve workflows.
• Solid understanding of CRM-based sales processes and data management.
• Good digital skills with Microsoft 365, Excel reporting and Power BI/Power Automate.

Responsibilities

• Lead the daily operations of the T Desk and support Mister T colleagues and sales reps.
• Coordinate T sales campaigns and track opportunity lists, follow-up and performance reports.
• Supervise and coach the initial T Desk administrative team and manage priorities.
• Improve data quality and pipeline visibility in Service Sales CRM.
• Develop dashboards and simple automation using Power BI and Power Automate.

Skills

CRM knowledge

Power BI

Power Automate

MS 365

Team coordination

Fluent English

Analytical mindset

Tools

CRM software

Excel

Job description

Hybrid

Route de Moncor 12, CP 1136, 1701 Fribourg

Chemin de Mouille Galand, 1214 Vernier

Rue des Sablons 15, 1920 Martigny

Huhnerhubelstrasse 64, Postfach 123, 3123 Belp

Nenzlingerweg 2, 4153 Reinach

Kreuzstrasse 34, 6010 Kriens

OT Zurich: Birgistrasse 7, 8304 Wallisellen, Switzerland

Sandackerstrasse 26, 9245 Oberburen

Chemin des Mésanges 5, 1032, Romanel-sur-Lausanne

Route de Moncor 12, CP 464, 1701 Fribourg

Triststrasse 8, 7000 Chur

Full time

Date Posted:

2026-10-06

Country:

Switzerland

Location:

Route de Moncor 12, CP 1136, 1701 Fribourg

Role high level summary

We are looking for a hands‑on and digitally minded T Desk Manager to help build and lead our new T Desk in Switzerland. In this role, you will support Mister T colleagues and T desk Sales Administrators in running T sales campaigns, improving follow‑up discipline and strengthening the end‑to‑end repair opportunity process. Reporting to our Central Europe T Desk Lead, you will lead a growing administrative support team, drive process improvement, contribute to the creation and launch of standardized T packages, and help define incentive‑related KPIs in alignment with sales incentive principles and Finance validation. The position is designed to reduce manual effort, increase process reliability and enable sales colleagues to focus more time on customer‑facing activities. You will also use CRM, Power BI and Power Automate to create better visibility, automation and operational efficiency. This is an opportunity to shape a new capability from the ground up and contribute directly to service sales growth, customer focus and process excellence.

Key responsibilities

• Lead the daily operations of the T Desk and ensure effective support for Mister T colleagues and sales representatives managing T repair opportunities.

• Coordinate T sales campaigns, including campaign preparation, opportunity lists, follow‑up tracking, status updates and performance reporting.

• Supervise, coach and develop the initial T Desk administrative team, ensuring clear priorities, workload distribution and quality standards.

• Act as the operational bridge between the T Desk, Mister T colleagues, field teams

• Drive standardization of T Desk workflows, templates, follow‑up routines, escalation paths and handover points across Switzerland.

• Improve data quality and pipeline visibility in Service Sales CRM by reinforcing accurate opportunity updates, customer information, asset details and follow‑up discipline.

• Establish, in collaboration with Sales leadership and Finance, incentive‑related KPIs for the T Desk and sales stakeholders, ensuring alignment with existing sales incentive principles and formal validation by the Finance team before implementation.

• Support the creation, structuring and launch of standardized T packages to simplify campaign execution, improve customer value propositions and increase sales consistency across Switzerland.

• Identify process bottlenecks and lead continuous improvement initiatives to reduce manual work, delays, rework and dependency on informal communication.

• Develop dashboards, reports and simple automation solutions using Power BI, Power Automate and related Microsoft tools where appropriate.

• Support the definition and monitoring of KPIs, including campaign conversion, lead follow‑up timeliness, quotation cycle time, pipeline status and administrative productivity.

• Contribute to future scalability of the T Desk model by documenting processes, identifying capability gaps and supporting team ramp‑up planning.

Required profile

• Minimum 5 years of relevant experience in service sales support, sales operations, commercial administration, process coordination or a comparable operational support function, ideally with first exposure to team coordination or operational ownership.

• Ability to coordinate a small team or workstream, allocate tasks, follow up on priorities and support junior colleagues; formal people management experience is an advantage but not mandatory.

• Strong process mindset, with the ability to identify inefficiencies, simplify workflows and translate operational pain points into practical improvements.

• Solid understanding of CRM‑based sales processes; experience with Service Sales CRM or similar sales pipeline tools is a strong advantage.

• Good digital skills in Microsoft 365, with practical ability to work with CRM data, Excel‑based reporting and basic Power BI or Power Automate solutions.

• Strong communication skills and ability to work effectively with sales, field, technical and administrative stakeholders.

• Customer‑oriented mindset, with a focus on service quality, speed, reliability and proactive follow‑up.

• Analytical, structured and detail‑oriented, while remaining pragmatic and solution‑focused.

• Fluent business English is required. Proficiency in German is highly desirable, and French is a strong asset to support effective collaboration across the Swiss business environment.

• Profile suitable for a mid‑level operational manager or experienced coordinator who has built relevant expertise over approximately five years in another organization and is ready to take ownership of a structured support function.

Core competencies

• Provides clear day‑to‑day guidance, supports junior colleagues and helps create accountability within the team.

• Identifies practical improvements, simplifies recurring issues and helps standardize ways of working.

• Uses CRM, Excel, Power BI and Microsoft tools to improve transparency, tracking and reporting, with a willingness to further develop automation capabilities.

• Connects sales, field and back‑office teams and ensures clear communication between all parties involved in the T process.

• Follows through on priorities, tracks progress and ensures timely completion of campaign and follow‑up activities.

• Understands how repair opportunities contribute to service sales growth, customer retention and operational performance.

Disclaimer: the responsibilities outlined above are not exhaustive. Additional tasks may be assigned as needed to support the organisation’s goals and objectives.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognise our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people‑powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

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