(Junior) Solution Consultant, Pre-Sales

Genesys; Zürich; Vor Ort; CHF 30’000 - 80’000; Vollzeit

Zusammenfassung

A global technology company in Zurich is seeking a Solution Consultant to lead strategic sessions and technical selections for customers. Candidates should have a passion for technology, polished communication skills in both German and English, and a background in cloud or SaaS products. This full-time position offers opportunities for learning and growth within the pre-sales process, tailoring solutions to customer needs in an innovative and evolving environment.

Leistungen

Flexible work structure

Collaboration with skilled individuals

Independent work environment

Innovative technology solutions

Qualifikationen

• A passion for technology and helping people solve problems.
• Polished verbal and written communication in German and English.
• Ability to work in cross-functional teams, multitask, and structure work.

Aufgaben

• Lead the strategic and technical selection journey for customers.
• Present solutions and conduct workshops with business users.
• Stay up-to-date on Genesys products and industry best practices.

Kenntnisse

Interpersonal communication

Technical problem-solving

Multitasking

Cloud or SaaS products knowledge

Jobbeschreibung

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Department & Team: DACH Solutions Consulting Team

Location: Zurich Switzerland

Do you have a passion for understanding customer needs and solving problems

Are you interested in working in an evolving and innovative technical space where you bring in new ideas to help your customers transform and innovate their business As a Solution Consultant you will listen to the customer to understand their needs and create compelling business solution roadmaps.

We look for early-career professionals with passion and curiosity eager to learn and grow while finding creative ways to solve complex problems.

Why work for Genesys

• You will showcase your technical expertise and creative talents by developing and presenting dynamic use-cases to the C-Level executives and key influencers.
• You will have a unique opportunity to understand our customers strategies and help them drive their business using our unique solutions.
• You will have flexibility and independence in designing and structuring your work.
• You will have the internal resources you can call on to help you understand and solve technical challenges.
• You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems.
• You will be on the forefront of technology presenting innovative solutions to crucial business challenges

What will you be doing

You will be an integral part of the pre-sales process you will learn how to lead strategical and technical selection journey of our customers.

Discover

You will present our vision and run workshops with business users to uncover gaps and opportunities define the projected benefits and present the outcomes to all stakeholders.

Design

You will create and present solutions tailored to individual and vertical specific requirements to innovate the customers current or future ecosystem including Artificial Intelligence CRM and / or BPM Systems or Cloud hyperscalers.

Learn

You will stay up to date on Genesys products and industry best practices that will allow you to continue to help our customers innovate and strengthen your role as trusted advisor

What do you need to be successful

• A passion for technology and helping people solve problems
• Interpersonal communication polished verbal and written communication both in German and English language
• Ability to work in a fast-paced cross-functional team
• Ability to multitask prioritize and structure while working with multiple stakeholders
• Have the technological know-how of Artificial Intelligence IT-concepts software-standards as well as networking technologies.
• Ability to travel
• Previous experience working with Cloud or SaaS products beneficial

About Genesys

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit .

Reasonable Accommodations

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Employment Type: Full-Time

Experience: years

Vacancy: 1