Junior Mobility Advisor Customer Success and Fleet (French-Speaking)

GOWAGO AG; Zürich; Hybrid; CHF 50’000 - 70’000; Vollzeit

Zusammenfassung

A growing automotive start-up is looking for a Junior Mobility Advisor in Zürich. This role focuses on enhancing customer mobility experiences and ensuring exceptional service. Ideal candidates are fluent in French and English, have strong communication skills, and can handle multiple tasks in a fast-paced environment. Benefits include hybrid working arrangements and collaborative atmosphere. Join us to help reshape the car ownership journey and make people move with a smile!

Leistungen

Collaborative start-up atmosphere

Hands-on experience in customer escalations

Career development opportunities

Exposure to a dynamic work environment

Central location in downtown Zurich

Qualifikationen

• Fluent in French is essential.
• Fluent in English is required.
• Available to work 100%.

Aufgaben

• Analyze and resolve customer issues.
• Document customer interactions in the CRM system.
• Onboard customers to enhance their experience.

Kenntnisse

Strong communication skills

Self-motivated

Ability to manage multiple tasks

Jobbeschreibung

At Gowago we challenge the traditional car buying process and strive to become the future of car ownership. Our goal is to revolutionize online automotive retail by providing the best and easiest customer experience. As a fast-growing company we are a team of 50 enthusiastic and talented people from diverse backgrounds all working together on the next generation of car ownership. Our office in Zürich Switzerland is always buzzing with ideas on how to improve our customers experience and innovate the industry.

We are currently seeking for a Junior Mobility Advisor - Customer Success and Fleet to join our team. This position offers a unique opportunity to enhance the mobility of Gowago customers by advising them in the journey on the road. At Gowago you’ll be part of a team focused on delivering exceptional service while ensuring that our customers needs are met with efficiency and care.

Join us and be a part of the exciting journey as we reshape the future of car ownership.

Location

Downtown Zurich

Job Type

Fulltime

Availability

100%

Tasks

• Analyze and resolve customer issues related to our complex products and services ensuring clear communication.
• Document all customer interactions in our CRM system ensuring all relevant details are recorded accurately.
• Onboard customers to our on the road experience and help them have the best journey with their car.
• Collaborate with different stakeholders to ensure efficient case solving.

Requirements

• French mother tongue (Essential)
• Fluent in English (Required)
• Available for 100%.
• Strong communication skills.
• Ability to manage multiple tasks and prioritize customer needs.
• Self-motivated dedicated and able to work independently in a fast-paced start-up environment.

Good to Have

• Conversational German (Preferred)
• CRM experience (Preferred)
• Knowledge of car ownership and a passion for cars.

Benefits

• A collaborative start-up atmosphere with supportive colleagues.
• Opportunity to gain hands-on experience in customer escalations and CRM use.
• The opportunity to develop your career in customer success and collaborate on projects.
• Exposure to a diverse and dynamic work environment.
• A central location in downtown Zurich with hybrid working arrangements.

Help us make people move with a smile!

Key Skills

Channel Marketing,Accounting Tally,CSS,Corporate Risk Management,Hibernate,Brokerage

Employment Type

Employee

Experience

years

Vacancy

1