IT Production Support Engineer - 6 months - Lausanne | Lausanne, CH

Michael Page - Switzerland; Lausanne; Vor Ort; CHF 80’000 - 120’000; Vollzeit

Zusammenfassung

A prominent company within the Banking Services industry is seeking an IT production support professional. You will oversee batch job management, monitor incidents, and support user requests. This challenging role engages you in critical operations, offering unique opportunities for growth within the IT ecosystem.

Leistungen

Opportunities for growth in advanced technologies

Autonomy to improve processes and contribute to long-term solutions

Cross-functional collaboration with development and infrastructure teams

Qualifikationen

• 3+ years in IT production support or monitoring roles.
• Strong hands-on experience with TWS - job creation and troubleshooting.
• Familiarity with monitoring tools and ticketing systems.

Aufgaben

• Oversee end-of-day batch execution and perform diagnostic checks.
• Monitor infrastructure and initial triage of issues.
• Support release deployments and disaster recovery protocols.

Kenntnisse

Unix/Linux

Shell Scripting

Incident Resolution

Performance Tuning

System Optimization

Ausbildung

Degree or diploma in Computer Science, Engineering, or a related field

Tools

TWS (Tivoli Workload Scheduler)

JIRA

HP Quality Center

Jobbeschreibung

About Our Client
Banking Services Industry

Job Description
Batch Job Management

• Oversee end-of-day batch execution, ensuring timely start and completion.
• Perform first-level diagnostics on batch failures and recovery procedures.
• Escalate incidents and collaborate with other teams as needed.
• Perform milestone checks on critical jobs and ensure SLA adherence.

Monitoring & Incident Management

• Monitor infrastructure and application alerts (e.g., server health, disk usage, service status).
• Perform initial triage and notify relevant teams to address issues.
• Support root cause analysis through incident reproduction and simulations.

User Support & Service Requests

• Handle ad hoc user requests: one-time job execution, file resends, new job scheduling, and more.
• Troubleshoot transactional issues and escalate as necessary.

Release & Patch Management

• Support release deployments by coordinating batch stop/start and validating post-release sanity checks.
• Assist with third-party patching and system upgrades, minimizing service disruptions.

Disaster Recovery & Business Continuity

• Be prepared to activate and follow disaster recovery protocols.
• Help ensure continuous operations during DR scenarios and test activities.

Continuous Improvement & Automation

• Drive automation of routine tasks: TWS plan exports/imports, backups, cleanups, and monitoring improvements.
• Contribute to strategic cross-functional initiatives such as system migrations, onboarding/offboarding, and new tool integration (e.g., Amplifly).

The Successful Applicant
Education: Degree or diploma in Computer Science, Engineering, or a related field.
Location: Swiss resident or open to relocation.

Experience:

• 3+ years in IT production support or monitoring roles.
• Strong hands-on experience with TWS (Tivoli Workload Scheduler) - job creation, plan analysis, troubleshooting.
• Solid experience in batch processing environments.

Technical Skills:

• Proficiency with Unix/Linux and shell scripting.
• Experience with incident and problem resolution (e.g., full file systems, failed jobs, broken job chains).
• Familiarity with monitoring tools, performance tuning, and system optimization.
• Exposure to ticketing systems such as JIRA, HP Quality Center.
• Knowledge of change, release, and configuration management principles.

Soft Skills:

• Autonomous, tenacious, organized, and rigorous.
• Able to manage multiple issues under pressure and in dynamic environments.

What's on Offer
Challenging and Impactful Role

• Play a key role in mission-critical operations where your work directly ensures system uptime, performance, and business continuity.

Opportunities for Growth

• Gain exposure to advanced technologies, automation tools, and strategic IT projects-paving the way for career development in infrastructure, DevOps, or system engineering.

Autonomy and Responsibility

• Work in an environment that values initiative and ownership, with the freedom to improve processes, introduce automation, and contribute to long-term solutions.

Cross-Functional Collaboration

• Interact closely with development, infrastructure, and monitoring teams, giving you a holistic view of the IT ecosystem and a strong professional network.

Michael Page is a global leader in recruitment consultancy, founded in 1976 with a mission to connect top talent with the world's leading companies. W...