Head of Restaurant Operations EMEA

Hotel du Parc; Zug; Vor Ort; CHF 100’000 - 125’000; Vollzeit

Zusammenfassung

A leading restaurant management company is seeking a Head of Restaurant Operations EMEA to lead operations for iconic brands. Candidates should have over 10 years in quick service restaurant operations, excellent interpersonal skills, and proficiency in English. This role is based in Zug, Switzerland and requires strong leadership in a dynamic environment, overseeing guest experience and operational excellence.

Qualifikationen

• Minimum 10 years of experience in Quick Service Restaurants operations.
• Experience in a franchised environment is required.
• Ability to travel throughout the EMEA region.

Aufgaben

• Stay informed on best practices in the quick-service restaurant industry.
• Work with franchise partners to improve performance.
• Oversee testing and development of restaurant procedures.

Kenntnisse

Quick Service Restaurants operations experience

Interpersonal skills

Problem-solving skills

Cross-functional team management

Full proficiency in English

Ausbildung

Bachelor’s degree from a university or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Jobbeschreibung

Head of Restaurant Operations EMEA

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job overview:

The Head of Restaurant Operations EMEA is responsible for leading and setting the strategic direction of Operations for all four RBI brands (Burger King, Popeyes, Tim Hortons, Firehouse Subs) in the EMEA region. Reporting to the Regional President EMEA, this individual will oversee ongoing innovation and development that will continue to support and grow our brands in the region and the QSR industry at large.

The ideal candidate has strong organizational leadership experience and is a strategic cross‑functional business leader. You must be collaborative and work well in a fast‑paced, ever‑changing environment where leadership, attention to detail, problem solving, strong communication skills and adaptability are key success levers to drive projects forward. The ideal candidate understands the importance of never settling for status quo, always looks for opportunities to improve processes and has a constant eye for breakthrough ideas that will drive the business forward.

Effectiveness in the role will be demonstrated by strong results in restaurant audits, guest satisfaction surveys, digital guest feedback, speed of service assessments, operational effectiveness and sales, as well as operational collaboration with teams in Restaurant Technology, Field Operations, Development, Digital and Marketing.

The role is based in Zug, Switzerland and requires 5 days per week in the office.

Your key roles & responsibilities:

• Operations Strategy: Stay informed on best practices in the quick‑service restaurant industry and help shape a forward‑looking vision for delivering modern, efficient, and customer‑centric operations. This includes operational components of the strategic plan for each brand, identification of investment areas and prioritization of major initiatives.
• Restaurant & Franchisee performance: Work together with franchise partners to continually improve performance at restaurant and franchise level, working closely with the Field Operations functions for each brand.
• Operations Excellence: Oversee testing and development of restaurant procedures for new and existing food products, with consistency, speed of service, and simplicity as top priorities.
• Restaurant Equipment & Layout Design: Lead the Operations Equipment team to continually look for opportunities and find innovative solutions to improve efficiencies, broaden our scope of potential offerings, minimize required maintenance and lengthen the equipment life span.
• Guest Experience: Oversee guest experience across all brands, ensuring exceptional service standards and GX projects execution. Lead and support the regional Guest Experience Team in improving the key performance metrics.
• Training: Liaise with the International (EMEA, APAC, LAC) training strategy team to develop programs for restaurant owners, team members and regional corporate field staff. Advise the central training team on region‑specific needs, including recommendation of appropriate training mediums for best‑in‑class team member training.
• Labor: Identify labor market challenges and build tools to proactively support restaurant owners.
• Restaurant systems and programs: Working closely with the Restaurant Technology team, develop and constantly adapt a restaurant technology roadmap involving POS, equipment and inventory systems to build innovative restaurant efficiencies.

Your skills & experience:

• Minimum 10 years of experience in Quick Service Restaurants operations; previous business‑to‑customer operations experience.
• Experience in a franchised or similarly structured environment is required.
• Previous experience in the EMEA region and cross‑country experience is a plus.
• Previous experience leading and setting regional strategy as well as managing cross‑functional teams.
• Exceptional interpersonal and problem‑solving skills; ability to work cross‑functionally both internally and externally to impact significant business outcomes across diverse markets.
• Full proficiency in English.
• Ability to travel throughout the EMEA region.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Work location: 6300 Zug (ZG)

Workload: 100%

Employment start: Immediately

Employment duration: Permanent

Qualification: Skilled

Work experience: More than 3 years

Education: Bachelor’s degree from a university or equivalent

Language: English – Oral: Very good; Written: Very good.