Head of Operations - Hospitality

Salve.Lab; Luzern; Vor Ort; CHF 125’000 - 150’000; Vollzeit

Zusammenfassung

A hospitality management company in Switzerland seeks a Senior Hospitality Leader with a strong culinary background. This role involves leading operational and financial management, developing a multidisciplinary team, and ensuring high-quality service delivery. The ideal candidate will possess formal culinary training, strong interpersonal skills, and the ability to manage complex situations effectively. This position offers high autonomy, professional development opportunities, and a competitive compensation package.

Leistungen

Professional development opportunities

Collaborative working environment

Competitive compensation package

Qualifikationen

• Experience managing multidisciplinary teams in hospitality.
• Fluency in German and English; knowledge of other languages is a plus.
• Ability to handle complex situations with empathy and decisiveness.

Aufgaben

• Lead operational and financial management of a hospitality unit.
• Manage and develop a team in kitchen and operations.
• Ensure smooth service delivery and compliance with standards.

Kenntnisse

Leadership

Operational management

Financial performance

Culinary expertise

Interpersonal skills

Multidisciplinary team management

Ausbildung

Formal culinary training

Tools

Standard IT tools

Jobbeschreibung

We are looking for a senior hospitality leader with a strong culinary background and proven experience managing operations, teams, and financial performance. This role is suited for someone who combines hands‑on operational credibility with strategic oversight, and who is comfortable taking full ownership of a hospitality unit’s performance, people, and client experience.

Responsibilities

• Lead the overall operational and financial management of a hospitality business unit
• Manage, motivate, and develop a multidisciplinary team (kitchen and operations)
• Oversee day‑to‑day service delivery and ensure smooth operational execution
• Translate client expectations into actionable operational and commercial plans
• Build and maintain trusted relationships with key stakeholders and partners
• Contribute to the planning and execution of high‑quality events and services
• Drive continuous improvement initiatives to enhance customer experience
• Ensure strict compliance with hygiene, quality, safety, and HACCP standards
• Support and implement sustainability and long‑term development initiatives
• Actively promote a culture of safety, accountability, and operational excellence
• Collaborate closely with internal support functions to ensure alignment and efficiency

Requirements

• Formal culinary training with solid professional experience in a comparable leadership role
• Strong operational background in hospitality, catering, or food service environments
• Proven people management skills with the ability to lead through influence and example
• High level of organizational and planning capability, even under pressure
• Strong interpersonal skills and the ability to communicate across all levels
• Comfortable handling complex situations with diplomacy, empathy, and decisiveness
• Good working knowledge of standard IT tools and digital systems
• Fluent in German and English is required; additional languages are a plus
• Entrepreneurial mindset with a strong sense of ownership and responsibility

Benefits

• Senior leadership role with high autonomy and real decision‑making power
• Opportunity to shape operations, team culture, and service standards
• Stable, full‑time position with long‑term development perspective
• Supportive and collaborative working environment
• Professional development and training opportunities
• Competitive overall compensation package in line with seniority