Group Senior Manager - IT Sales, Marketing & Communications Applications

Octapharma-Plasma; Lachen; On-site; CHF 150,000 - 210,000; Full time

Job summary

Octapharma, headquartered in Lachen, Switzerland, seeks a Group Senior Manager - IT Sales, Marketing & Communications Applications. You will partner with Sales, Marketing and Communications worldwide to translate business priorities into roadmaps and digital initiatives, owning the portfolio lifecycle from demand to retirement.

You will lead demand and service management, drive data quality and user experience improvements, and oversee CRM, analytics, digital marketing, and patient-facing apps

Qualifications

• Degree in IT or related field; postgraduate study is a plus.
• Extensive IT business partnering and portfolio management experience.
• Experience with CRM, marketing, and communications applications; life sciences exposure a plus.
• Experience leading global programs, budgets and contracts.
• Fluent English and willingness to travel internationally.

Responsibilities

• Translate business priorities into global application roadmaps and digital initiatives.
• Own the application portfolio lifecycle from demand to retirement.
• Lead demand and service management including incidents, changes, releases, and user support.
• Maintain the portfolio roadmap and drive data quality, reporting and UX improvements.
• Lead or oversee CRM, tender management, commercial analytics, digital marketing, communications, websites and patient-facing apps.
• Analyze and shape data, analytics and generative AI use cases with Data & AI teams.
• Ensure solutions meet architecture, cybersecurity, privacy, data governance, IT compliance and GxP requirements.
• Coordinate cross-functional teams and suppliers; manage outcomes, plans, risks and decisions.
• Manage supplier performance, contracts, budgets and continuous improvement.

Skills

IT business partnering

Enterprise applications

Portfolio management

Digital transformation

Stakeholder management

Analytical skills

Change leadership

Communication

Education

Degree in IT or related field

Postgraduate study

Tools

CRM software

Data & AI

Cloud/SaaS

Job description

Group Senior Manager - IT Sales, Marketing & Communications Applications

Job ID: 64322

Location: Lachen, CH

Job Level: Professionals

Job Category: IT

Become part of a vital chain and contribute to our common goal of making people’s lives better. Headquartered in Lachen, Switzerland, Octapharma is one of the largest human protein manufacturers in the world, developing and producing medicines sourced from human plasma and human cell lines. We are a privately-owned company, where the warmth of family meets the scale of a global organisation. Join us in shaping our vision to provide new health solutions advancing human life.

Your main tasks and responsibilities

• Partner with Sales, Marketing, and Communications, worldwide, translating business priorities into application roadmaps and digital initiatives.
• Own the application portfolio lifecycle: demand, business analysis, solution selection, delivery, support, improvement and retirement.
• Lead demand and service management, including incidents, changes, releases, user support and service performance.
• Maintain the portfolio roadmap and drive process harmonisation, integration, data quality, reporting and user experience improvements.
• Lead or oversee CRM, tender management, commercial analytics, digital marketing, communications, website and patient-facing application initiatives.
• Analyse and shape data, analytics and generative AI use cases, pilots and adoption with Data & AI and specialist teams.
• Ensure solutions meet architecture, cybersecurity, privacy, data governance, IT compliance, quality and applicable GxP requirements.
• Coordinate business, IT, global and local teams and suppliers; manage outcomes, plans, risks, dependencies and decisions.
• Manage supplier performance, contracts, budgets and continuous improvement, and advise leadership on technology opportunities and priorities.

Your expertise and ideal skill set

• Degree in IT, information systems, business administration or a related field; postgraduate study is an advantage.
• Significant experience in IT business partnering, enterprise applications, portfolio management or digital transformation.
• Knowledge of Sales, CRM, Marketing, and Communications applications; life sciences experience is an advantage.
• Experience leading application roadmaps, demand, solution selection, implementation, service transition and operations.
• Experience leading global programs and suppliers, managing budgets and contracts, and balancing value, risk, cost and compliance.
• Working knowledge of architecture, integrations, data and analytics, cloud/SaaS, cybersecurity, privacy and IT service management.
• Understanding of responsible AI, automation, governance, adoption and value measurement; GxP or regulated records experience is an advantage.
• Strong communication, stakeholder management, analytical and change leadership skills; fluent English and willingness to travel internationally.

Your department - where you make an impact

• Join Corporate IT Business Applications as senior IT partner to Sales, Marketing, and Communications across the Group.
• Guide the global application portfolio from business demand and delivery through service, compliance and continuous improvement.
• Work with business and IT teams to deliver integrated solutions across CRM, tender management, data and AI, websites and digital platforms. The position reports to the Group Senior Director Business Applications.

“In this key role, you will work closely with our senior leadership in Sales, Marketing and Communications to shape the digital future of our business. You will have the opportunity to drive change, bring new ideas to life and make a lasting impact across Octapharma.” - Martin Metzger, Group Senior Director Business Applications

Thrive with us

• You help save lives - Every day is meaningful as we produce life-saving medicines
• Family values - Long-term perspective for employees and relationships
• Be rewarded with market-related salary and benefits package
• You will have a high level of influence where you can make a difference and leave your footprint
• Work with skilled and fun colleagues in a relatively informal organization
• Skills development - We offer various internal and external employee and leadership trainings, trainee programs and digital solutions

It´s in our blood

We live diversity and stand for equal opportunities as an employer! We therefore look forward to receiving your application - regardless of age, gender, origin, sexual orientation, and religion.

Octapharma is one of the largest human protein manufacturers in the world, developing and producing human proteins from human plasma and human cell lines. We employ more than 11,000 people worldwide to support the treatment of patients in 120 countries with products across three therapeutic areas: Immunotherapy, Haematology and Critical Care. With seven R&D sites and five state-of-the-art manufacturing facilities in Austria, France, Germany, and Sweden, Octapharma also operates over 200 plasma donation centres across Europe and the US. With four decades of experience, we are committed to advancing patient care worldwide.