Global Contact Center Leader - CX Excellence & Digital Ops

ABB; Zürich; Hybrid; CHF 100’000 - 130’000; Vollzeit

Zusammenfassung

A leading global robotics company in Zurich seeks a Contact Center Leader to drive service excellence and accelerate digitalization across multiple countries. This role requires strong coaching skills, performance management experience, and a university degree in a relevant field. The ideal candidate should have several years of experience in contact center operations and be fluent in English. Join us as we shape the future of robotics while delivering exceptional customer experiences.

Qualifikationen

• Several years of experience in Contact Center operations.
• Proven success in measurable efficiency improvements.
• Strong process excellence mindset (Lean / Continuous Improvement).
• Hands-on exposure to digitalization and automation.

Aufgaben

• Lead a multi-country Contact Center organization.
• Drive service excellence and accelerate digitalization.
• Own end-to-end Contact Center service delivery globally.
• Act as escalation point and trusted business partner.

Kenntnisse

Performance management

Stakeholder management

Coaching skills

Fluent English

Ausbildung

University degree in Business Administration, Operations, or related field

Jobbeschreibung

A leading global robotics company in Zurich seeks a Contact Center Leader to drive service excellence and accelerate digitalization across multiple countries. This role requires strong coaching skills, performance management experience, and a university degree in a relevant field. The ideal candidate should have several years of experience in contact center operations and be fluent in English. Join us as we shape the future of robotics while delivering exceptional customer experiences.