Global Account Manager, AWS Retail/Restaurants/CPG

AWS EMEA SARL (Switzerland Branch); Zürich; On-site; CHF 140,000 - 220,000; Full time

Job summary

AWS EMEA SARL (Switzerland Branch) seeks a world-class Global Account Manager to lead relationships with the world’s largest retail accounts, coordinating with AWS senior leadership for executive sponsorships and quarterly business reviews.

You will define cross-functional strategies, guide deployment projects and work with Executives, Solutions Architects, Partners and Service teams to win strategic opportunities and ensure customer success across the account.

Qualifications

• Experience representing AWS with senior personnel, driving discussions on trade-offs and risk mitigation.
• Experience creating long-term transformational account strategies in a customer-facing role.
• AWS Professional level certification, or ability translating technical analysis into actionable insights for stakeholders.
• Experience leading and influencing data strategy within a team or organization.
• Experience mentoring, coaching and influencing colleagues and stakeholders.
• Experience solving problems and driving disruptive innovation across customer organizations.
• Competitive knowledge of GCP and Azure.

Responsibilities

• Build strategic relationships with C-suite and articulate a clear vision for the account.
• Sell at the most strategic level within the account and coordinate with AWS resources to support customer interests.
• Lead executive business reviews and ensure ongoing customer satisfaction across global deployments.
• Collaborate with Executives, Solutions Architects, Partners, Support, Services to drive deployment projects.
• Dotted line responsibility for downstream sales and technical resources distributed geographically.

Skills

Executive engagement

Account strategy

Stakeholder management

Cloud platforms

Mentoring

Data strategy

Problem solving

Education

Bachelor/MBA

Job description

AWS is seeking a world class sales professional to manage our global customer relationships with our largest retail companies in the world.

The Global Account Manager will be co-responsible for providing global business leadership and management of several global accounts that at HQ in America. You will build and maintain key relationships, develop and manage opportunities, monitor deployment projects and engage virtual resources. You will define a CxO relationship strategy within the account, including engaging with AWS senior leadership team for executive sponsorships, coordinating executive business reviews and maintain customer satisfaction.

Key job responsibilities

The GAM is co-responsible for teaming with the customer's C-suite to build strategic relationships across the account, articulating a clear vision and generating enthusiasm, while impacting all business groups. The GAM is co-responsible for selling at the most strategic level within the account and implementing a broad strategy for earning customer acceptance and service implementation. The GAM works with all appropriate AWS resources (Executives, Solutions Architects,Partners, Support, Service teams, and Professional Services) to support customer interests. This includes dotted line responsibility for downstream sales and technical resources that may be geographically distributed.

About the team

About the team

Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

• Experience representing AWS within the customer's environment and driving discussions with senior personnel regarding trade-offs, best practices, project management, and risk mitigation
• Experience creating and implementing long-term transformational account strategies in a customer-facing role or equivalent
• AWS Professional level certification, or experience translating technical aspects of analysis and metrics into actionable insights for the advertiser and both technical and non-technical stakeholders
• Experience leading and influencing the data strategy of your team or organization
• Experience mentoring, coaching, and influencing colleagues, collaborators, and stakeholders
• Experience with problem solving and disruptive innovation, developing technology programs and working across customer organizations
• Competitive Knowledge: Understanding GCP and Azure

PREFERRED QUALIFICATIONS

• Bachelor's degree, or MBA in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
• Experience in management of large, complex enterprise accounts or equivalent
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in software development
• Knowledge of AWS or technology as a service (IaaS, SaaS, PaaS)
• Experience working in a fast-paced and ambiguous environment, or experience communicating complex information and solutions to senior stakeholders and influencing decisions