Experienced Network Operation Engineer at our HQ in Bern

Comfone; Bern; Hybrid; CHF 80’000 - 100’000; Vollzeit

Zusammenfassung

A leading telecom service provider in Bern seeks an Experienced Network Operation Engineer to support international mobile operator customers and manage troubleshooting inquiries. Candidates must have a technical education in telecommunications and experience with roaming technologies. The role offers competitive salary, flexible work options, and a multi-cultural environment. Strong communication skills and English proficiency are needed, along with a willingness to participate in on-call duty.

Leistungen

Friendly work environment

Yearly international events

Flexible work time

Mobile phone subscription

Support for advanced education

Qualifikationen

• Experience with roaming technology is essential.
• Ability to communicate across international environments.
• Willingness to participate in on-call duty.

Aufgaben

• Support international mobile operator customers for services.
• Handle customer inquiries for troubleshooting and analysis.
• Test and document customer services.
• Monitor international networks and service systems.
• Provide 24/7 emergency support.

Kenntnisse

Good communication skills

Knowledge of mobile networks

Experience with SS7

Experience with Diameter

Experience with GTP

Experience with DNS protocols

English proficiency

Team spirit

Ausbildung

Technical education in telecommunications

Jobbeschreibung

Experienced Network Operation Engineer at our HQ in Bern

To start work immediately or at a later date by agreement.

We live in a connected world. Whether you are chatting to loved ones overseas, or depending upon connected healthcare devices, reliable connectivity is essential and therefore we provide easy and borderless communication to all people and things. Comfone is a pioneer in global international roaming services, a market in constant technological evolution. We are proud of our contributions in defining the standards and shaping this industry.

Over more than 25 years, our roaming services have helped billions of subscribers stay connected when it really matters. We are a Swiss company based in Bern with regional offices covering Europe, Latin America, North America and Asia Pacific. We are an international team with staff from more than 40 different nationalities, speaking more than 32 languages and driven by values of diversity, equity, and inclusion into our daily operations.

To learn more about the company, please check our website www.comfone.com

The position is open to Swiss and EU nationals, and to holder of a valid Swiss work permit

Your main tasks

• Support of our international mobile operator customers for Comfone’s IPX and roaming hub services
• Handling of customer inquiries for troubleshooting, service performance analysis and reporting
• Testing and documentation of customer services
• Monitoring of Comfone international networks (SS7, Diameter, GRX) and service systems (STPs, DRAs, roaming hub)
• On-call duty service for 24/7 emergency support

Your profile

• Good communication skills with sensibility to an international environment
• Technical education in telecommunications with knowledge of mobile networks
• Experience with SS7, Diameter, GTP, DNS protocols, and roaming technology
• English proficiency in both verbal and written communication. Other languages are a plus
• Team spirit and willingness to do on-call duty service
• Communicative, responsible and resilient individual with commitment

We offer

Beside of a variety of challenges within a growth-oriented market, and the possibility to shape the future of our dynamic and highly successful company, we offer:

• A friendly work environment with theme evenings, Apéros, raclette evenings and more!
• A multi-cultural and multi-linguistic team with English as the corporate language
• Yearly international events with our clients from all over the world (ConneXion)
• Competitive salary
• Flexible and partially remote work time
• Brand new office with state-of-the-art equipment
• SBB half-fare abonnement
• Mobile phone subscription and subsidy for handset purchase
• Special prices at restaurants close to HQ in Bern
• Onboarding with consequent training and introduction to all departments
• Support for advanced education
• Company events (Summer events, Christmas Party, Team events …)

Apply online if this sounds like your next challenge.

We look forward to receiving your complete application.

Comfone
Sarah Seibt, Head of Human Resources
[e-mail]
comfone.com